Business Account Manager
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Job Description
Business Account Manager supporting SOFTSWISS Casino Platform clients. Building strategic relationships, resolving operational issues, and driving client satisfaction and growth.
Responsibilities:
- Establish and nurture strong long-term relationships with clients and key people on the client’s side
- Understand client business specifics and how it operates
- Identify potential issues and problems facing the client’s business and propose solutions in collaboration with the team and client’s key people
- Create the client’s development plan and strategy
- Ensure general client satisfaction and growth in close collaboration with the casino platform team
- Resolve ongoing issues and problems
- Forecast and track key project metrics
Requirements:
- English B2
- Russian B2
- Strong communication, negotiation and team collaboration skills
- Strong knowledge of IT industry and how the major processes function
- 2+ years in account management and/or customer success management
- Previous experience with creating and implementing strong relationships with clients
Benefits:
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
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