Business Analyst – Change & Configuration Management
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Job Description
Business Analyst supporting Quivera Enterprises’ federal IT programs. Managing requirements, CMDB, change control, release management, and configuration governance.
Responsibilities:
- Provide business analysis expertise supporting Indian Affairs and Office of Information Technology programs, projects, and operational initiatives
- Elicit, analyze, validate, document, and manage business, functional, technical, and system requirements
- Map current-state, future-state, and interim business processes and recommend improvement, modernization, automation, and efficiency opportunities
- Develop user stories, story maps, use cases, acceptance criteria, prioritized product backlogs, glossaries, process models, system diagrams, wireframes, workflows, and technical artifacts
- Prepare requirements, implementation statements, and supporting documentation for NIST Special Publication 800-53 control assessments
- Support privacy and security documentation, including PII identification, PIAs, and PTAs
- Create and maintain models using Microsoft Visio and manage boards, test plans, dashboards, and related artifacts using Azure DevOps or other Government-authorized tools
- Conduct research and analysis for process improvement, business process reengineering, IT modernization, shared services, and technology implementation
- Develop and execute test cases, test scripts, datasets, and acceptance criteria
- Facilitate requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities
- Review cost, schedule, performance, and compliance requirements for federal IT investments
- Track risks, issues, milestones, dependencies, and deliverables
- Support configuration management, change control, and release-management processes
- Maintain configuration information, records, baselines, CMDB data, and supporting artifacts
- Facilitate Configuration Control Board activities, including documentation, decision tracking, approvals, and follow-up
- Support change-request intake, evaluation, impact analysis, prioritization, approval, implementation, and closure
- Support configuration audits, corrective actions, audit responses, and remediation tracking
- Analyze CCM data and metrics to identify trends, issues, process gaps, risks, and improvement opportunities
- Coordinate with Government stakeholders, project managers, technical teams, security teams, vendors, and other contractors
Requirements:
- Minimum of five (5) years of experience providing business analysis services to management and technical personnel supporting federal IT investments
- Experience analyzing and resolving complex IT project or program management issues in accordance with applicable federal laws, regulations, policies, and procedures
- Experience supporting configuration management, change control, and release-management processes
- Experience supporting CMDB processes, configuration records and artifacts, Configuration Control Board (CCB) processes, and configuration audits
- Experience analyzing and documenting current-state and target-state configuration and change-management processes and workflows
- Knowledge of PMO operations, capital planning, strategic planning, and IT investment management
- Knowledge of business process improvement and business process reengineering methodologies
- Practical experience with configuration management, ITIL practices, change management, IT Asset Management, and IT service-request fulfillment
- Experience with activity and data modeling, modern business methods, best-practice analysis, and performance measurement
- Knowledge of FITARA, SDLC, FEA, CPIC, and FISMA
- Experience applying human-centered design methods, including journey mapping, affinity mapping, and storyboarding
- Strong written and verbal communication, facilitation, interviewing, training, collaboration, and leadership skills
- Ability to manage multiple priorities and meet project schedule, quality, and performance requirements
- Ability to work effectively with Government stakeholders, project managers, technical teams, security personnel, vendors, and other contractors
- U.S. Citizenship Required
- Ability to obtain and maintain the Government security clearance and/or suitability determination required for the position
- Must meet all applicable federal contract requirements
- Preferred: experience supporting DOI and/or IA
- Preferred: experience in NIST- and/or DOI-controlled IT environments
- Preferred: experience with federal IT asset, license, property, change, configuration, or release-management activities
- Preferred: experience with ITSM ticketing systems, CMDBs, Microsoft Intune, or similar enterprise tools
- Preferred: experience using Microsoft Visio, Azure DevOps, or comparable Government-authorized tools
- Preferred: active Government security clearance
Benefits:
- Professional office or remote work environment
- Reasonable accommodation for essential job functions
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