Senior Business Systems Analyst
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Job Description
Senior Business Systems Analyst improving marketing operations, data management, and enterprise integrations. Nortal delivers digital transformation and AI-driven solutions for global enterprises and public sector organizations.
Responsibilities:
- Analyze and document business processes, workflows, and functional requirements
- Collaborate with Marketing, IT, and Data teams to identify business needs and improvement opportunities
- Support marketing technology platforms, CRM systems, and enterprise integrations
- Participate in data migration, data mapping, validation, and system integration projects
- Create functional documentation, including BRDs, FRDs, user stories, process maps, and acceptance criteria
- Facilitate stakeholder meetings, discovery sessions, and requirements workshops
- Perform data analysis and quality validation to ensure accuracy and consistency
- Coordinate User Acceptance Testing (UAT) and validate solutions against business requirements
- Identify project risks, dependencies, and opportunities for process optimization
- Support system deployments, digital transformation initiatives, and cross-functional project delivery
- Work closely with business stakeholders and technical teams to deliver technology-driven solutions that improve business efficiency
Requirements:
- 5+ years of Business Systems Analysis experience
- 2–3+ years of Marketing Operations experience
- 3+ years of Data Management & Analysis experience
- 2–3+ years of System Integration & Data Migration experience
- 4+ years of Functional Documentation experience
- 2+ years of UAT & Solution Validation experience
- 3+ years of Stakeholder Management experience
- 2+ years of Agile Methodologies experience
- Experience gathering requirements, analyzing business processes, and translating business needs into functional solutions
- Experience with marketing workflows, CRM systems, marketing automation, or marketing technology platforms
- Experience with data validation, mapping, reconciliation, and data quality
- SQL knowledge is highly desirable
- Experience supporting enterprise integrations, data migration, and system modernization projects
- Experience creating BRDs, FRDs, user stories, acceptance criteria, and process diagrams
- Experience coordinating testing activities, validating requirements, and tracking defects
- Familiarity with Scrum, Agile, Jira, Confluence, or equivalent project management tools
Benefits:
- Competitive USD salary
- 100% remote work
- Coworking spaces across LATAM
- Paid time off and national holidays according to your country’s regulations, with full salary
- Sick leave
- Annual credit for work-life balance perks
- Team-building activities, coffee breaks, tech talks, and after-work gatherings
- Birthday off
- Wellness check-ins and professional growth support from the People Care team
- Flexible work model focused on impact and personal well-being
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