Senior Business Analyst
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Job Description
Senior Business Analyst supporting EU eFTI interoperability, incident resolution, and technical documentation. Coordinating Member State operations and implementation of regulated transport technology.
Responsibilities:
- Diagnose and resolve escalated incidents involving interoperability of components in the eFTI exchange environment and related implementation specifications
- Investigate root causes of recurring or critical problems and propose long-term solutions
- Maintain detailed troubleshooting and resolution documentation
- Ensure compliance with SLAs and incident management standards
- Coordinate operational issues affecting two or more Member States
- Support interoperability and secure communication of eFTI Gates
- Guide and mentor Level 1 and 2 support teams
- Advise on planning, priorities, and risk management, identifying weaknesses and recommending mitigations
- Maintain wikis, knowledge bases, implementation guidelines, and user documentation
- Draft or review implementation documentation, user manuals, and wikis
- Maintain technical guidance for implementing eFTI legal requirements
- Track implementation status of eFTI technical components in Member States
- Assist with business and functional requirements analysis, business process modelling, and design documentation
- Review the quality of data structures and business rules
- Support testing, validation, and implementation with the Commission, Member States, and stakeholders
- Collaborate with the Commission coordination team, Business Analyst, and Team Leader
- Prepare reports, presentations, and technical briefings for business and technical audiences
Requirements:
- Advanced incident management, root cause analysis and troubleshooting
- Advanced requirements engineering
- Advanced expertise in Wiki and collaborative tools
- Experience with ticketing management systems and/or Agile tools such as JIRA and Confluence
- IT support or operations experience, preferably in a cross-border, cross-organisation, highly regulated setting
- BPMN, UML, or equivalent
- IT service management certification or standard, such as ITIL Foundation or CompTIA A+
- Experience or knowledge of networking protocols, cloud platforms, and enterprise software considered an asset
- Experience with distributed systems, relational databases (SQL), and data modelling considered an asset
- Hierarchical modelling, ERDs for CDM and LDM, and dimensional modelling considered an asset
- Proficiency in ETL tools and data modelling techniques considered an asset
- Familiarity with ITIL processes and frameworks considered an asset
- Experience with identification, authentication, and authorisation solutions considered an asset
- Knowledge of non-relational databases and business intelligence reporting tools considered an asset
- Familiarity with EU legislation and ability to derive technical requirements from legal texts considered an asset
- Experience as Solution Designer or Product Owner considered an asset
- EU citizenship
- Current location must be provided; role is remote from the EU
Benefits:
- Remote from EU
- Opportunity to work with the Commission, Member States, and stakeholders
- Mentoring and guidance opportunities for Level 1 and 2 support teams
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