Business Analyst – IT Asset Management
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Job Description
Business Analyst supporting federal Indian Affairs and OIT programs. Managing IT asset requirements, controls, workflows, testing, and modernization initiatives.
Responsibilities:
- Provide business analysis expertise supporting Indian Affairs and Office of Information Technology programs, projects, and operational initiatives
- Elicit, analyze, validate, document, and manage business, functional, technical, and system requirements
- Map current-state, future-state, and interim business processes and recommend improvement, modernization, automation, and efficiency opportunities
- Develop user stories, story maps, use cases, acceptance criteria, and prioritized product backlogs
- Prepare requirements, implementation statements, and documentation for NIST Special Publication 800-53 control assessments
- Support privacy and security documentation, including PII identification, PIAs, and PTAs
- Develop business glossaries, functional requirements, process models, system diagrams, wireframes, workflows, and related artifacts
- Create and maintain models using Microsoft Visio and manage boards, test plans, dashboards, and related artifacts using Azure DevOps or other Government-authorized tools
- Conduct research and analysis for process improvement, business process reengineering, IT modernization, shared services, and technology implementation initiatives
- Develop and execute test cases, test scripts, datasets, and acceptance criteria
- Facilitate requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities
- Review cost, schedule, performance, and compliance requirements associated with federal IT investments
- Lead assigned analytical activities and track risks, issues, milestones, dependencies, and deliverables
- Collaborate with Government stakeholders, project managers, technical teams, security personnel, vendors, and contractors
- Provide specialized business analysis support for IT Asset Management involving hardware, software, licensing, property management, and related IT services
- Analyze and document asset processes, procedures, workflows, records, and controls
- Support service-request fulfillment and analyze customer requests for hardware and software products and services
- Maintain and analyze asset and product information in repositories, systems, databases, and catalogs
- Support technical review and authorization of software and hardware products
- Track product-authorization risks, approvals, statuses, and documentation
- Analyze asset-management data to identify inconsistencies, gaps, trends, and data-quality opportunities
- Improve IT Asset Management workflows, operational controls, process efficiency, compliance, and customer service
- Develop IT Asset Management requirements, process models, reports, dashboards, workflows, and documentation
- Integrate IT Asset Management with configuration management, change management, service-request fulfillment, and other IT service-management functions
Requirements:
- Minimum of five (5) years of experience providing business analysis services to management and technical personnel supporting federal IT investments
- Experience analyzing and resolving complex IT project or program management issues in accordance with applicable federal laws, regulations, policies, and procedures
- Experience translating business and system requirements into clear, measurable, and testable acceptance criteria
- Understanding of business processes, records, controls, and customer workflows associated with hardware and software assets
- Knowledge of PMO operations, capital planning, strategic planning, and IT investment management
- Knowledge of business process improvement and business process reengineering methodologies
- Practical experience with configuration management, ITIL practices, change management, IT Asset Management, and IT service-request fulfillment
- Experience with activity and data modeling, modern business methods, best-practice analysis, and performance measurement
- Knowledge of FITARA, SDLC, FEA, CPIC, and FISMA
- Experience applying human-centered design methods, including journey mapping, affinity mapping, and storyboarding
- Strong written and verbal communication, facilitation, interviewing, training, collaboration, and leadership skills
- Ability to manage multiple priorities and meet project schedule, quality, and performance requirements
- Ability to work effectively with Government stakeholders, technical teams, security personnel, vendors, and other contractors
- U.S. Citizenship required
- Ability to obtain and maintain the required Government security clearance and/or suitability determination
- Must meet all applicable federal contract requirements
- Preferred: experience supporting DOI and/or Indian Affairs
- Preferred: experience in NIST- and/or DOI-controlled IT environments
- Preferred: experience supporting federal IT asset, software license, property, change, configuration, or release management
- Preferred: experience with ITSM ticketing systems, CMDBs, Microsoft Intune, or similar enterprise tools
- Preferred: experience using Microsoft Visio, Azure DevOps, or comparable Government-authorized tools
- Preferred: active Government security clearance
Benefits:
- Equal Opportunity Employer committed to an inclusive workplace
- Indian Preference may apply in accordance with applicable tribal, federal, and contractual requirements where authorized by law
- Professional office or remote work environment
- Reasonable accommodation for essential job functions
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