Business Applications Systems Administrator
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Job Description
Business Applications Systems Administrator managing and optimizing enterprise SaaS applications at NinjaOne. Collaborating with various departments to enhance processes and maintain data quality.
Responsibilities:
- Serve as the primary system administrator and SME for Airbase, Navan, NetSuite, and other SaaS business applications
- Lead system configuration, workflow design, approval management, and ongoing optimization
- Own user lifecycle management, access controls, and audit readiness
- Monitor platform performance, integrations, scheduled jobs, and error queues
- Resolve Tier 2/3 issues and coordinate escalations with vendors as needed
- Partner with Finance, Accounting, Procurement, and Operations to improve processes and adoption
- Support and troubleshoot integrations (APIs, middleware, native connectors)
- Maintain data quality through audits, reconciliations, and governance standards
- Evaluate new features, manage release testing, and lead rollout communication
- Create and maintain system documentation, SOPs, and training materials
- Identify and recommend automation opportunities to reduce manual work and improve accuracy
Requirements:
- 4+ years of experience administering and supporting enterprise SaaS applications
- Hands-on experience with one or more of: NetSuite, Airbase, Navan, Coupa, Concur, Workday, or similar platforms
- Strong understanding of financial, purchasing, expense, and ERP workflows
- Experience with roles and permissions, workflow automation, and system governance
- Familiar with API concepts, integrations, and data mapping
- Strong data analysis and reporting skills; intermediate Excel/Sheets required, SQL a plus
Benefits:
- medical insurance
- dental insurance
- vision insurance
- 401(k) plan
- unlimited PTO
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