Business Operations Lead
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Job Description
Business Operations Lead driving cross-functional initiatives and scalable workflows. Improving operations for Headway’s accessible mental healthcare platform.
Responsibilities:
- Drive complex, cross-functional initiatives that advance pod-level objectives
- Identify opportunities, address dependencies, and ensure stakeholder alignment
- Build and operate scalable workflows and processes from 0→1
- Improve efficiency, reliability, and throughput across the assigned domain
- Use data tools to extract insights and validate assumptions
- Synthesize findings into recommendations guiding pod and organizational priorities
- Plan, execute, and deliver initiatives end-to-end
- Set objectives, timelines, and success metrics
- Drive accountability across functions without formal authority
Requirements:
- 5+ years of experience in operational roles at high-growth companies
- Background in consulting, finance, or business operations preferred but not required
- Ability to deconstruct complex problems into structured, testable components
- Comfort working through ambiguity
- Proficiency with AI and data tools such as Looker, Excel, SQL, and dashboards
- Ability to design scalable systems, workflows, playbooks, and standards
- Ability to coordinate resources and align priorities across teams
- Ability to make decisions while anticipating downstream impacts
- Motivation to improve access to affordable mental healthcare
- Must be authorized to work in the United States for any employer
- Must disclose whether visa sponsorship is required
Benefits:
- Equity opportunities
- Robust health and wellness benefits
- Retirement savings
- Meaningful ownership opportunities through equity
- Reasonable accommodations for persons with disabilities
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