Business Process Specialist
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Job Description
Business Process Specialist optimizing CRM, reporting, and workflows for CAMP Systems’ aircraft compliance and health management platforms. Supporting sales operations and customer lifecycle efficiency.
Responsibilities:
- Support day-to-day sales operations, including onboarding, ownership transfers, quoting, pipeline management, and customer engagement
- Partner with Sales leadership to improve workflows, resolve process issues, and increase operational efficiency
- Serve as the primary resource for process-related questions across Sales, Account Management, Finance, and Operations
- Support sales forecasting, territory planning, and quota administration
- Design, document, and improve standardized business processes across HubSpot, Acumatica, and related business systems
- Develop and maintain SOPs, process documentation, training materials, and workflow maps
- Partner with IT to improve system functionality, data integrity, and process automation
- Define and monitor service level metrics and operational standards
- Develop dashboards and KPIs measuring pipeline health, productivity, turnaround times, customer service metrics, and operational performance
- Produce regular reporting highlighting trends, risks, and opportunities
- Analyze business data to identify bottlenecks and recommend process improvements
- Partner with Sales, Customer Success, Finance, Product, and Operations to streamline the end-to-end customer lifecycle
- Ensure accurate order processing, subscription management, and CRM data quality
- Lead or support cross-functional process improvement initiatives that improve scalability and customer experience
Requirements:
- 5+ years of experience in Sales Operations, Revenue Operations, Business Process Improvement, or Customer Operations
- Experience administering CRM and ERP platforms such as HubSpot and Acumatica or similar systems
- Strong analytical skills with experience building dashboards and translating data into actionable recommendations
- Demonstrated success documenting, improving, and implementing business processes
- Experience supporting sales teams and customer-facing operations
- Strong communication, collaboration, and organizational skills
- Advanced Excel skills
- Experience with BI tools such as Power BI or Tableau
- Bachelor's degree in Business, Operations, Information Systems, or a related field
- Nice to have: experience in a SaaS, subscription, or aviation technology environment
- Nice to have: experience with workflow automation tools such as Power Automate or HubSpot Workflows
- Nice to have: familiarity with Lean, Six Sigma, or other continuous improvement methodologies
- Nice to have: experience leveraging AI tools to improve productivity and business processes
Benefits:
- Remote work arrangement
- Growth and professional development support
- Diverse, inclusive, affirmative action and equal opportunity workplace
- Reasonable accommodation for individuals with disabilities
- Opportunity to contribute to aviation technology innovation
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