Business Analyst – Business Operations
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Job Description
Business Analyst improving federal IT operations, requirements, and modernization initiatives for Quivera Enterprises. Supporting Indian Affairs and OIT stakeholders, processes, testing, and service delivery.
Responsibilities:
- Provide business analysis expertise supporting Indian Affairs and Office of Information Technology programs, projects, and operational initiatives
- Elicit, analyze, validate, document, and manage business, functional, technical, and system requirements
- Evaluate operations and translate business needs, challenges, and objectives into requirements and actionable recommendations
- Map current-state, interim-state, and future-state business processes and identify improvement, modernization, automation, and efficiency opportunities
- Develop user stories, story maps, use cases, acceptance criteria, prioritized product backlogs, business glossaries, process models, system diagrams, wireframes, workflows, and other artifacts
- Prepare requirements and supporting documentation for NIST Special Publication 800-53 control assessments
- Support privacy and security documentation, including PII identification, PIAs, and PTAs
- Manage boards, test plans, dashboards, requirements, and project artifacts using Azure DevOps or authorized tools
- Conduct research and analysis supporting process improvement, reengineering, IT modernization, shared services, and technology implementation
- Develop and execute test cases, test scripts, datasets, and acceptance criteria
- Facilitate requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities
- Review cost, schedule, performance, and compliance requirements associated with federal IT investments
- Track risks, issues, milestones, dependencies, and deliverables
- Analyze operations, workflows, processes, systems, controls, service-delivery practices, and operational data
- Develop operating models, business cases, recommendations, reports, dashboards, presentations, and decision-support artifacts
- Establish and support performance measures and operational metrics
- Collaborate with Government stakeholders, project managers, technical teams, security personnel, vendors, and contractors
- Support implementation of approved business-process changes and evaluate operational outcomes
- Promote continuous improvement, strengthen operational controls, reduce manual activities, and improve service delivery
Requirements:
- Minimum of five (5) years of experience providing business analysis services to management and technical personnel supporting federal IT investments
- Hands-on experience in Business Operations & Analysis within an integrated project management and business analysis environment
- Experience analyzing and resolving complex IT project, program, or operational issues in accordance with applicable federal laws, regulations, policies, and procedures
- Experience evaluating existing operations, defining requirements, mapping current-state and future-state processes, identifying alternatives and efficiencies, and supporting modernization and implementation initiatives
- Knowledge of Project Management Office (PMO) operations, capital planning, strategic planning, and IT investment management
- Knowledge of business process improvement and business process reengineering methodologies
- Practical experience with configuration management, ITIL practices, change management, IT Asset Management, and IT service-request fulfillment
- Experience with activity and data modeling, modern business methods, best-practice analysis, and performance measurement
- Knowledge of FITARA, SDLC, FEA, CPIC, and FISMA
- Experience applying human-centered design methods, including journey mapping, affinity mapping, and storyboarding
- Strong written and verbal communication, facilitation, interviewing, training, collaboration, and leadership skills
- Ability to manage multiple priorities and meet project schedule, quality, and performance requirements
- Ability to work effectively with Government stakeholders, project managers, technical teams, security personnel, vendors, and other contractors
- U.S. Citizenship Required
- Ability to obtain and maintain the Government security clearance and/or suitability determination required for the position
- Must meet all applicable federal contract requirements
- Preferred: experience supporting the U.S. Department of the Interior and/or Indian Affairs
- Preferred: experience supporting federal IT modernization, shared-services, business transformation, or process-improvement initiatives
- Preferred: experience supporting federal IT asset, license, property, change, configuration, or release-management activities
- Preferred: experience with ITSM ticketing systems, CMDBs, Microsoft Intune, or similar enterprise tools
- Preferred: experience using Microsoft Visio, Azure DevOps, or comparable Government-authorized tools
- Preferred: active Government security clearance
Benefits:
- Equal Opportunity Employer committed to an inclusive workplace
- Indian Preference may be applied in accordance with applicable tribal, federal, and contractual requirements where authorized by law
- Professional office or remote work environment
- Reasonable accommodation for essential job functions
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