Senior Manager, Business Operations, Client Success
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Manager overseeing Business Unit health, client success, and cross-functional operations at SPD Technology. Driving data-informed initiatives for custom technology solutions and client growth.
Responsibilities:
- Maintain an integrated view of Business Unit health across operational, client, people, financial, and delivery signals
- Coordinate with Delivery and Engineering leadership, Client stakeholders, HR, Talent Acquisition, Finance, and People Operations
- Own and continuously develop the Business Unit performance management framework
- Consolidate financial, delivery, people, hiring, quality, client, and operational indicators
- Investigate causes, trends, and business implications and translate findings into recommendations and corrective actions
- Own the Business Unit Client Success and client health framework
- Measure client sentiment through NPS, qualitative and quantitative signals, stakeholder conversations, and interviews
- Triangulate client feedback with Delivery, Engineering, People, and operational data
- Drive cross-functional strategic initiatives such as operating-model changes, AI adoption, capability transitions, and risk mitigation
- Maintain operational governance across budgeting, forecasting, compensation/rate exceptions, hiring priorities, People Operations, and reporting data accuracy
- Provide Business Unit leadership with an independent perspective on client and business health
- Escalate material risks, key decisions, and operational roadblocks to leadership
- Report directly to the Business Unit Managing Director / VP Delivery
Requirements:
- 5+ years of relevant experience in Business Operations, Client Success, Strategic Program Management, Delivery Operations, or a similar cross-functional role within IT or professional services
- Experience working across Delivery, Engineering, HR, Talent Acquisition, Finance, and People Operations
- Experience with client health and success practices, including NPS/CSAT, client sentiment, or structured client health reviews
- Hands-on experience with budgeting, forecasting, variance analysis, and invoicing oversight
- Strong analytical skills and ability to consolidate financial, delivery, people, client, and operational data
- Ability to structure ambiguous business problems into actionable initiatives and drive execution across stakeholders
- Strong risk identification and problem-solving skills
- Experience providing operational governance through functional teams
- Ability to influence senior stakeholders and drive cross-functional initiatives without formal authority
- Strong business judgment and data-informed perspective
- Strong communication and synthesis skills
- Proactive and curious mindset with ownership and follow-through
- Practical experience using AI tools, automation, or similar technologies
- Higher education degree in Business Administration, Management, Economics, Computer Science, or a related field
- Fluent / Advanced English and Ukrainian communication skills
Benefits:
- Work fully remote around the globe, or in a hybrid work model from office hubs
- Flexible working schedule
- 20 business days of paid vacation for full-time
- Unlimited sick leave
- 4 days of emergency leave
- Certification support
- Career paths and personal development plans
- Company-wide tech and cultural events
- Mentorship program
- Public speaking support
- Educational leave
- Access to corporate library
- Yearly budget for medical insurance, life insurance, abroad coverage, and travel insurance
- Compensation for sports, equipment, massage, and rehabilitation
- Well-being program
- Corporate loan
- Tax and legal advisory
- Wedding and baby birth bonuses
Similar Jobs
Senior Manager, BizOps, Analytics
Senior BizOps and Analytics manager embedding with growth, product, AI, or partnerships at Jerry.ai. Driving data-informed decisions for its AI-powered physical-asset management platform.
Business Operations Manager – Strategic Program Management
Cisco Business Operations Manager strengthening planning, dashboards, and cross-functional execution. Improving operating mechanisms, automation, and leadership visibility across product operations.
Business Systems Analysis Manager
Business Systems Analysis Manager advancing Cisco’s AI-driven operational analytics and value management. Improving value measurement, cycle time, SDLC delivery, and enterprise decision-making.
Director, Sales Executive, Supply Chain Agentic Business Processes
Sales director growing TraceLink’s AI-driven supply chain software business. Leading regional strategy, enterprise bookings, executive relationships, and Sales Executive development.
Senior Data Analyst, Business Operations
Senior Data Analyst building pipelines, data models, and dashboards for Nectir’s secure AI infrastructure serving schools. Improving sales, customer health, and per-customer margin visibility.
Finance / Business Ops Expert
Finance and business operations expert reviewing documents and providing structured feedback. Supporting Mercor’s AI-training projects with domain expertise and analytical evaluation.
Business Operations Analyst
Business Operations Analyst solving cross-functional problems for a transportation management software startup serving K-12 school districts. Automating operating processes with AI, tooling, and measurable solutions.
Healthcare Advisory Manager – Business Process Outsourcing
Healthcare Advisory Manager guiding Medicare and Medicaid cost reporting and reimbursement consulting. Managing staff, developing analyses, and supporting Citrin Cooperman’s healthcare advisory growth.
Finance / Business Ops Expert
Finance and business operations experts reviewing documents and providing structured feedback. Supporting Mercor’s AI labs and enterprises in training frontier models.
Business Systems Administrator
Business Systems Administrator managing Salesforce and revenue systems for Wellspring, a provider of innovation-management software. Improving Quote-to-Cash processes, data quality, automation, and cross-functional operations.
Business Process Sales Consultant
Business Process Sales Consultant developing enterprise workflow solutions and complex bids for Ricoh. Building C-suite relationships and expanding client opportunity pipelines.
Business Operations Analyst II
Business Operations Analyst II delivering Tableau and Power BI insights for Labcorp’s healthcare laboratory services. Automating data pipelines, reporting, and AI-enabled operational decision-making.
Senior Business Operations Advisor
Senior business operations advisor supporting Blue Cross NC Medicare Advantage and Supplement performance. Driving strategic planning, data analysis, projects, and stakeholder partnerships.
Business Operations Manager
Operations & Finance Manager running invoicing, bookkeeping, legal coordination, HR administration, and hiring. Supporting ProviPanda, the DACH region’s largest sales-job platform.
Property Management, Business Operations Virtual Assistant
Remote virtual assistant supporting property management and Turo car-rental operations. Handling communications, contractor coordination, records, scheduling, and workflow improvement.
Business Operations Associate
Business Operations Associate improving recruiting, finance, and internal systems at Nen Creative. Supporting a creative studio that builds brands and stories for ambitious tech companies.
Executive Assistant – Business Operations, BD Support
Executive Assistant supporting FreedUp’s founder as the company builds geospatial and open-source software systems. Managing communications, calendar, CRM, bids, travel, expenses, and operational reporting.
Business Operations Manager
Business Operations Manager streamlining EMEA commercial operations for AIRS Medical, a healthcare technology company developing AI-powered MRI software. Coordinating orders, provisioning, invoicing, renewals, and partner operations.
Chief of Staff – Business Ops
Chief of Staff serving as CEO’s operational partner at Searoutes, a climate-tech SaaS company measuring freight emissions. Owning board cadence, reporting, dashboards, and scaling projects.
Business Process Specialist, Employee Health & Benefits
Business Process Specialist improving employee benefits workflows, AMS processes, reporting, and training at Marsh McLennan Agency. Remote role supporting standardized operations across regional and national teams.