Business Systems Administrator
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Job Description
Business Systems Administrator managing Salesforce and revenue systems for Wellspring, a provider of innovation-management software. Improving Quote-to-Cash processes, data quality, automation, and cross-functional operations.
Responsibilities:
- Run the company’s business systems day to day, with Salesforce as the core system of record
- Support Quote-to-Cash and the customer lifecycle in partnership with Revenue Operations, Finance, Customer Experience, IT, Security, and Legal
- Maintain the backlog and release plan for Salesforce and adjacent revenue systems, including NetSuite, Deal Hub, HubSpot, billing, marketing automation, and support tools
- Monitor data integrity, performance, security, and usability, including Salesforce data model, automation, and integrations
- Translate business requirements into technical specifications, effort estimates, and delivery plans
- Manage Salesforce users, licenses, profiles, permission sets, roles, sharing rules, and field-level security
- Build and maintain Salesforce objects, fields, page layouts, record types, validation rules, Flows, approval processes, reports, and dashboards
- Own Salesforce data quality and hygiene through deduplication, data loads, validation standards, and routine audits
- Administer AppExchange packages and connected apps, including installation, configuration, license reconciliation, and upgrades
- Resolve Salesforce support requests and triage defects to vendors or developers
- Identify operational inefficiencies and design scalable workflows and automation
- Coordinate cross-functional intake and change processes, including logging, SLA triage, prioritization, root-cause follow-through, and release readiness
- Partner with Revenue Operations and Deal Desk on requirements, testing, and GTM-impacting release readiness
- Build documentation, enablement, and office hours for functional teams
- Track stakeholder satisfaction and support metrics to reprioritize the roadmap
- Prepare reporting and updates on system health, process performance, and project progress
- Surface risks, trade-offs, and blockers to leadership with options and recommendations
Requirements:
- 5+ years of experience in Business Operations, Revenue Systems, or Sales Systems roles
- Deep, hands-on Salesforce administration expertise across user and permission management, declarative configuration and Flows, reporting, data management, and release/sandbox practices
- Sales Cloud required; CPQ, Service Cloud, and marketing integrations preferred
- Salesforce Certified Administrator credential
- Proven ability to design and document scalable end-to-end business processes
- Strong written and verbal communication, including presenting clearly to senior stakeholders
- Demonstrated record of managing cross-functional relationships and measurably improving internal customer experience
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