Business Strategy Director – Services
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Job Description
Business Strategy Director shaping Salesforce’s enterprise Consumer Goods transformation engagements. Developing operating models, roadmaps, and value strategies for C-level customers.
Responsibilities:
- Provide business strategy subject matter expertise related to Salesforce products and services during sales and delivery cycles
- Help position and sell large-enterprise consulting engagements
- Work cross-functionally within Salesforce to define program scope, team, value narrative, and pitch
- Conduct assessments and facilitate workshops to develop future-state operating models and business visions
- Perform and distill customer, industry, and end-user research
- Identify customer needs, expectations, and experience-led business opportunities
- Identify enterprise business process and operations improvements
- Develop multi-year strategic roadmaps that prioritize investments and support business objectives
- Help business and technology leaders adopt new digital operating models, governance strategies, and approaches
- Uncover future sales opportunities to drive ongoing customer value
- Independently drive engagement strategy and quality as the strategy resource on an account
- Partner with delivery, sales, and architecture leads without managing them
- Develop strategic use cases, value cases for change, and organizational implications
- Cultivate solution and organizational adoption
- Drive strategy evolution through quicker delivery cycles
- Build Business Strategy competency by codifying methodologies, mentoring peers, and elevating practice-wide capability
Requirements:
- 10+ years of experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies
- Demonstrated ability to operate as a senior individual contributor on high-stakes, C-level engagements
- Deep expertise in Consumer Goods Retail Execution (REX)
- Experience unifying physical in-store execution with online/digital channels into a cohesive Omni Channel strategy is highly desirable
- Familiarity with Salesforce's Consumer Goods Cloud application
- Thought leadership across Cycle Planning & Territory Design, Retail Execution Management, Store Audits, Order Capture & Management, Merchandising, Promotion/Rebate Management, global Route-to-Market models and execution strategies, including DSD, Van Sales, DMS, and emerging retail AI use cases
- Go-to-market support experience, including scoping, proposal development, RFP responses, and executive presentations
- Experience in Business Strategy, Enterprise Architecture, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization
- Salesforce product knowledge and solution design experience required
- Strong understanding of key business value drivers and success metrics typical of large-enterprise companies
- Ability to develop industry POVs, including identifying market trends, responses, and solution offerings
- Ability to analyze and synthesize information in situations where data may be absent or ambiguous
- Comfortable pitching to C-suite executives, including strong objection-handling abilities
- Ability to work cross-functionally with Sales, Engagement Leaders, Solution and Technical Architects, Experience Designers, and External Partners
- Proven ability to lead through influence and expertise rather than formal authority
- Working knowledge of AI capabilities and responsible application in a consulting context
- Degree or equivalent relevant experience required
- Ability to work remotely from one of the listed U.S. states
Benefits:
- Time off programs
- Medical insurance
- Dental insurance
- Vision insurance
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
- Incentive compensation may be available for certain roles
- Equity may be available for certain roles
- Reasonable accommodation during the application or recruiting process
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