Call Center Representative, Medical Answering Service
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Job Description
Call Center Agent providing customer service through inbound calls for medical answering service. Responsible for effective communication with patients and clinicians while maintaining professionalism in a remote setting.
Responsibilities:
- Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the department
- Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller’s needs
- Ability to utilize and maneuver several different software systems to resolve customer inquiries
- Accurately document caller information and navigate scripts using active listening skills
- Meet specified goals and objectives assigned by management on a regular basis
- Provide exceptional customer service to all clients
- Maintain confidentiality of account information at all times
- Escalate any problems that may arise
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
- Maintain awareness of and actively participate in the Corporate Compliance Program
- Assist with other projects as assigned by management
Requirements:
- High School Diploma/GED- required
- Six months of call center experience/customer service skills preferred
- Basic Healthcare knowledge preferred
- Fluent in Spanish preferred
Benefits:
- 401k
- PTO
- medical
- dental
- vision
- tuition reimbursement
- Employee Assistance Program
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