Call Center Trainer
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Job Description
Call Center Trainer delivering remote training programs for new hires. Responsible for coaching and assessment in call center operations.
Responsibilities:
- Delivers training program to New Hires prior endorsement to Nesting.
- Answers all questions in a timely manner.
- Ensures training rules and regulations are strictly followed.
- Provides coaching on specific areas of the trainee.
- Provides overview of the training flow and encourages total participation and interaction.
- Suggests new ideas to improve training programs and delivery.
- Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performance.
- Participates during program evaluation.
- Monitors agent performance as a collaborative effort with the assigned mentor.
- Compiles training reports.
- Keeps training documents (quizzes, exam links and manuals) for internal and external audits.
- Attends calibrations, meetings and conference calls over the phone.
Requirements:
- Bachelor's degree (BA or BS) from an accredited four-year college or university
- Three to five years of related experience
- Acts as Subject Matter Experts on a specific area of support
- Prior call center experience is required
- Prior training experience is required
Benefits:
- Medical
- Dental
- Vision
- Employee Assistance Program
- Life and Accidental Death & Dismemberment
- Short Term Disability
- Long Term Disability
- Accident
- Critical Illness
- Hospital Indemnity
- Legal
- Identity Protection
- Pet Insurance
- 401k
- Paid time off (PTO) benefits
- Paid Sick and Safety Leave for Colorado residents
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