CAM Manager I – Loss Mitigation
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Job Description
CAM Manager I overseeing daily activities of unit within M&T Bank. Managing staff and ensuring customer service and regulatory compliance responsibilities are met.
Responsibilities:
- Oversee the daily activities of a unit of employees to meet the objectives of the assigned department
- Direct staff in the appropriate techniques of customer service, collections or account servicing, as applicable
- Resolve disputed transactions in a timely and cost-effective manner
- Negotiate effectively on customer calls
- Compile month-end data for distribution to and decision-making by management
- Serve as an integral member of portfolio acquisition team, directing onboarding of acquired loans
- Evaluate unit processes, procedures and policies routinely in an effort to increase operational efficiency of units managed
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite
- Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis
- Identify risk-related issues needing escalation to management
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Complete other related duties as assigned
- Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
Requirements:
- A combined total of 6 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 1 years' work leadership or supervisory experience
- Excellent customer service skills with the ability to use tact and diplomacy
- Strong knowledge of relevant spreadsheet, word processing, and presentation software
Benefits:
- Competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year
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