Digital Solution Manager
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Job Description
Digital Solution Manager developing innovative solutions integrating customer experience, transformation, and AI technologies. Collaborating with teams, analyzing requirements, and creating compelling presentations.
Responsibilities:
- Du entwickelst innovative, ganzheitliche Lösungskonzepte , die Customer Experience, Transformation und den Einsatz von KI-Technologien intelligent verbinden
- Du analysierst Kundenanforderungen und Prozesse , um Optimierungspotenziale zu identifizieren
- Gemeinsam mit interdisziplinären Teams gestaltest du zukunftsorientierte Service- und Transformationsmodelle
- Komplexe Konzepte bereitest du in klar strukturierten, visuell ansprechenden Präsentationen auf
- Verantwortung für die methodische Weiterentwicklung unserer Solution-Design-Ansätze
Requirements:
- Abgeschlossenes Studium der Wirtschaftswissenschaften, Wirtschaftsinformatik oder eines vergleichbaren Studiengangs bevorzugt, aber nicht zwingend notwendig
- Mehrjährige relevante Berufserfahrung in den Bereichen Customer Care & Experience, Customer Service, (Strategie-)Beratung oder Solution Design
- Nachweisliche Erfolgsbilanz in der Gestaltung und Umsetzung multidisziplinärer und/oder länderübergreifender Lösungen
- Fundiertes Verständnis für digitale Geschäftsmodelle, moderne CX-Technologien, Automatisierung und den Einsatz von KI
- Erfahrung in der Konzeption komplexer Lösungen sowie der Erstellung von Angeboten und Ausschreibungsunterlagen;
- Sehr gute Kenntnisse in MS Office, insbesondere PowerPoint und Excel
- Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
Benefits:
- Flexible Arbeitszeiten
- Weiterbildungsmöglichkeiten
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