Care Specialist II – Fuze Rx
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Job Description
Care Specialist II at Fuze Health focusing on pharmacy-related support with strong patient engagement. Leveraging pharmacy knowledge to resolve inquiries and enhance patient satisfaction.
Responsibilities:
- Spend more than 90% of your time offering personalized, direct support to patients, primarily addressing pharmacy-related needs by phone and email messaging
- Identify, address, and resolve pharmacy-related inquiries and challenges
- Engage with other teams to support patient needs and improve the overall experience
- Demonstrate empathy in all patient interactions, effectively handling escalations, providing resolutions, and ensuring overall satisfaction
- Provide feedback on common issues or workflow improvements from patient interactions, while consistently following predefined workflows to fulfill pharmacy needs within standard timeframes and processes
Requirements:
- High school diploma or equivalent
- An active pharmacy technician license in good standing with the Board of Pharmacy of the state where you are applying, free of any disciplinary actions
- 2+ years experience working in a high volume pharmacy working with patients and providers
- Ability to work the following shift: [insert shift here before posting]
- Must be able to commute to and work at the pharmacy location during scheduled shifts, if this position is hybrid or onsite
- Ability to learn and operate a new pharmacy management system and other relevant programs
- Ability to interpret, transcribe, and troubleshoot prescription information
- Ability to perform common math calculations
- Ability to effectively communicate with patients and providers on the phone
Benefits:
- dental
- vision
- multiple group medical plans to choose from
- 401(k) retirement savings plan
- group life insurance
- accidental death and dismemberment (AD&D) insurance
- flexible spending account (FSA)
- health savings account (HSA) (depending on medical plan)
- commuter benefits
- employer-paid short-term disability (STD) and long-term disability (LTD) insurance
- additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, and a fertility medication discount program)
- accrued paid vacation and sick time
- 11 paid holidays (seven for Pharmacy and Care team members)
- eight weeks of paid parental leave for eligible employees
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