Case Manager II – Global Visa Practice
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Job Description
Global Case Manager managing immigration cases for WR Immigration, overseeing strategies and client interactions internationally. Ensuring compliance, records maintenance, and client advisory for global mobility.
Responsibilities:
- Manage clients’ immigration cases from initiation to conclusion including establishing case strategy
- Oversee the work of local advisors to ensure that all necessary steps are being taken during the course of each case
- Independently lead client calls for business visa cases and work visas and permits where local advisor is included in the call
- Maintain accurate records and update internal databases in a timely and consistent manner
- Adhere to current WR and client-specific Service Level Agreements (SLAs)
- Proactively manage clients’ global mobility programs to ensure that clients are provided with strategic advice
- Play a key role in client onboarding, including ensuring that clients have access to an appropriate suite of standard WRapid reports
- Prepare client presentations for attorney or manager review and delivery
- Learn and implement WR-specific case workflows
- Develop an advanced understanding of the global mobility requirements for the countries in which the firm’s clients are traveling
- Utilize existing organizational tools and participate in the development of new tools and processes
Requirements:
- Bachelor’s degree with strong academic record
- 2-5 years of experience in global mobility or international immigration
- Excellent organization and time management skills
- Superb attention to detail
- Ability to prioritize multiple projects in a high-volume, fast-paced environment
- Clear and effective communication skills, especially in a professional email setting
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