Central Station Operator
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Job Description
Central Station Operator remotely responding to life-safety, property, and environmental alarms for Vector Security, a North American security and managed-services provider.
Responsibilities:
- Respond to incoming alarm events involving life safety, property, and environmental signals
- Answer incoming calls in a timely manner
- Document actions in operating software
- Request responses from public safety agencies
- Complete outbound calls to account contact lists
- Handle customer accounts as a Central Station Operator
- Complete shift duties as assigned by the CS Supervisor/Assistant Supervisor
- Provide exceptional customer service and ensure accurate, efficient response and documentation
Requirements:
- High School Diploma or Equivalent
- Entry level position; no experience required
- Customer service experience preferred
- Able to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules
- Able to accurately understand, spell, and type words and numbers
- Able to add and subtract two-digit numbers and multiply and divide with 10’s and 100’s
- Able to apply common sense understanding to carry out written, oral, diagram, map, resolution code, or schedule instructions
- Able to deal with problems involving several concrete variables in standardized situations
- Active and empathetic listening skills, including producing a calming effect and eliciting necessary information during stressful situations
- Able to efficiently and accurately input account data
- Able to manage multiple tasks with great attention to detail
- Able to meet all customer deadlines, both internal and external
- Able to obtain and maintain state licenses as needed to access customer accounts
- Able to work from home without distraction
- Must be able to work with Vector-provided equipment
Benefits:
- Competitive compensation
- Medical, dental, and vision coverage
- HSA/FSA programs
- Company paid life and AD&D insurance
- Company paid short- and long-term disability
- Voluntary benefit products
- 401(k) retirement savings plan after just 60 days
- 7 Company Holidays, plus 2 Floating holidays of your choice
- Paid Time Off
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Vector-provided equipment for remote work
- Growth opportunities
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