Track & Trace Operator
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Job Description
Track & Trace Operator monitoring shipments, coordinating carriers, and resolving delivery issues for logistics company Zelh. Ensuring timely deliveries and accurate logistics reporting remotely.
Responsibilities:
- Track and monitor shipments from origin to destination to ensure timely delivery
- Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status
- Identify and resolve transportation delays or issues by coordinating with stakeholders
- Maintain accurate records of shipment statuses, delays, and resolutions in the system
- Ensure compliance with company policies and industry regulations
- Proactively address potential disruptions in the supply chain and escalate concerns as needed
- Generate and analyze reports related to shipment performance and key logistics metrics
- Assist in optimizing routing and delivery efficiency
- Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries
Requirements:
- Strong knowledge of logistics tracking systems and software
- Excellent problem-solving and critical-thinking abilities
- Strong verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and accuracy in data entry and record-keeping
- Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics management software
- Experience working with freight carriers, 3PLs, or transportation management systems (TMS)
- Knowledge of domestic and international shipping regulations
Benefits:
- Competitive Salary in USD
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
- Remote mode of work
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