LTL Operator
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Job Description
LTL Operator managing refrigerated shipment planning, consolidation, carriers, and delivery appointments. Supporting Expedock’s US-based retail logistics client from a remote Philippines role.
Responsibilities:
- Process shipment tenders received through Electronic Data Interchange (EDI) and incorporate them into daily transportation plans
- Consolidate pallets from multiple suppliers to maximize truck capacity, targeting 28 pallets per truck while minimizing the number of trucks
- Assign loads based on carrier schedules, preferred pickup days, transit times, and delivery requirements
- Prioritize long-haul shipments to help meet required arrival dates
- Review appointment changes and exceptions
- Coordinate delivery appointment rescheduling and align appointments with required arrival dates (RADs)
- Communicate shipment risks, delays, and important updates to customer representatives via email
- Identify issues affecting delivery commitments and communicate proposed solutions alongside escalations
- Coordinate daily transportation plans with US-based client account representatives and capacity lead
- Resolve operational challenges
Requirements:
- 3+ years of experience in logistics operations, such as freight forwarding, third-party logistics (3PL), freight brokerage, or trucking operations
- Excellent written English communication skills, preferably at a C1 level
- Ability to communicate clearly and professionally with US-based enterprise customers
- Experience managing high email volumes, prioritizing requests, tracking ongoing conversations, and ensuring timely follow-through
- Strong critical-thinking and problem-solving skills
- Ability to assess shipment risks, make operational decisions, and recommend solutions independently
- Experience with load planning, shipment scheduling, truck consolidation, or coordinating multiple transportation requirements
- Willingness to work a night shift aligned with US business hours
- Fiber internet, recommended speed of 100/50 Mbps
- Backup internet capable of at least 20 Mbps
- Quiet, conducive home workspace
Benefits:
- HMO and healthcare benefits
- Leave credits accrued after the third month of engagement
- Remote work from home
- Supportive collaborative team environment
- Structured onboarding
- Client-specific training
- Growth and mutual success environment
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