Switchboard Operator
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Job Description
Switchboard Operator routing calls and maintaining directory information for the U.S. Department of Transportation. Supporting SAIC’s defense and civilian technology mission services.
Responsibilities:
- Answer incoming calls and redirect calls to the appropriate DOT department using the Switchboard Directory and other DOT resources
- Research the DOT intranet and/or internet to assist callers with information
- Record calls daily in a spreadsheet
- Research, collect, and verify Switchboard Directory information for customers and DOT personnel
- Maintain the Switchboard Directory, including phone numbers, email addresses, and websites
- Train new staff
Requirements:
- High school diploma and 2 years of working experience required
- Must have 1 year of experience providing customer service support in a business organization
- Excellent phone skills
- Top-notch communication and listening skills
- Basic computer proficiency
- Experience in a customer service role (preferred)
- Must possess a High School Diploma
- Degree may be substituted with 2 additional years of related experience
- Must be able to obtain a Public Trust Clearance
- U.S. citizenship required
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