Computer Operator
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Job Description
Computer Operator managing distributed systems, networks, and batch operations for Kyndryl’s mission-critical technology services. Troubleshooting issues and supporting customers across 24x7 operations.
Responsibilities:
- Supervise and control intricate computer networks and applications
- Operate distributed systems in a multi-vendor environment
- Perform batch operations according to service agreements
- Analyze first-level issues across systems
- Resolve or route issues as appropriate
- Develop support system management processes specific to customer requirements
- Collaborate with cross-functional teams and technical professionals
- Support complex processes, essential systems, and customer delivery
- Maintain 24x7 support through alternate work schedules
Requirements:
- At least 2 years’ experience in an Operations environment
- At least 2 years’ hands-on experience working with Windows and Office products, including Word, Excel and Teams
- Excellent customer relations/communications skills
- Ability to detect and troubleshoot problems and navigate independently
- Ability to work an Alternate Work Schedule (AWS) to maintain 24x7 support, including any shift, weekends, and holidays
- Required to pass stringent background checks
- Working knowledge of network fundamentals such as routers, switches and circuits
- High school education required
- College education preferred
- Working knowledge of the Major Incident process preferred
- Working knowledge of the Problem and Change processes preferred
- Experience with specified systems and tools, including ACES, Ansible Controller, BMC TrueSight, Confluence, Control-M, DLP, Dynatrace, FedIdentity, GitLab/GitHub, Grafana, Infoblox IPAM, Jenkins, Jira/Rally, Okta, Netcool, PSM, PuTTY/Secure CRT, ServiceNow/CMDB, Splunk Enterprise, VMware vSphere, VMware Workspace ONE, and WebSphere Admin Console
Benefits:
- Discretionary annual bonus program based on performance
- Medical and dental coverage
- Disability benefits
- Retirement benefits
- Paid leave
- Paid time off
- Employee learning programs
- Access to certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
- Company-wide volunteering and giving platform
- Diversity and inclusion support through Kyndryl Inclusion Networks
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