Chargeback Analyst I
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Job Description
Remote Chargeback Analyst I investigating cardholder fraud and payment disputes. Processing chargebacks, documenting cases, and supporting compliant dispute resolution.
Responsibilities:
- Review and research cardholder dispute and fraud claims received from customers, financial institutions, and internal teams
- Investigate transactions, validate supporting documentation, and establish dispute cases in accordance with regulatory and industry guidelines
- Process chargebacks and recovery activities within required timelines
- Manage cases through the full dispute lifecycle, including review of merchant responses and escalation actions when necessary
- Maintain accurate records, correspondence, and case documentation while ensuring confidentiality and compliance
- Respond to inbound and outbound inquiries related to dispute cases and provide clear, professional communication to all parties involved
- Monitor workflow trends and identify opportunities for process improvements
- Maintain high productivity, accuracy, and attention to detail in a fast-paced remote environment
Requirements:
- Minimum of one (1) year of customer service experience
- One (1) year of experience in payments, financial services, banking operations, or card processing preferred
- General knowledge of payment card networks and dispute resolution processes preferred
- Proficiency with Microsoft Office applications, including Word and Excel
- Strong analytical, critical thinking, and problem-solving skills
- Excellent written and verbal communication skills with the ability to explain complex information clearly
- Ability to prioritize work independently and meet deadlines in a remote environment
- Strong attention to detail and commitment to accuracy
- Reliable attendance and dependability
- Candidates must reside within approved states; California and Hawaii are not eligible
- Schedules available Monday through Friday between 7:00 AM and 5:00 PM
Benefits:
- 100% remote work environment
- Clear path to permanent employment
- Gain experience in fraud prevention, disputes, and payment operations
- Collaborative team culture focused on service excellence
- Opportunity to develop valuable financial services and compliance expertise
- Opportunity for long-term employment based on performance and business needs
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