CIC Technician, Clinical Collaborative Solutions
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Job Description
Remote CIC Technician supporting Omnicare’s pharmacy services for long-term care facilities. Managing therapeutic interchanges, medication documents, customer calls, and claim-rejection resolution.
Responsibilities:
- Fax CIC forms to prescribers and facilities using RightFax
- Contact prescribers’ offices and facilities to verify fax numbers, office information, and fax preferences
- Make outbound calls and receive inbound calls
- Prepare patient-specific therapeutic interchanges (PSTIs)
- Set up Facility Formulary Therapeutic Interchanges (FFTIs) and Third-Party Therapeutic Interchanges (TPTIs)
- Prepare medication profiles for Medication Therapy Management (MTM)
- Process documents in Perceptive Content, including medication approvals and denials
- Provide flexible support across CIC operations, including medication-reject resolution, special customer requests, and prior authorization activities
- Deliver responsive customer service to facilities and prescribers’ offices
- Collaborate with pharmacists on cost-savings initiatives
- Help resolve medication-related claim rejections
Requirements:
- Minimum of two years of relevant pharmacy technician experience
- Active pharmacy technician license or registration in good standing in the state where the candidate resides
- Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
- Effective written and verbal communication skills
- Proficiency with computer systems and standard office applications
- High school diploma or GED required
- Ability to work the assigned schedule and remain available to support team needs during standard operating hours
- Ability to maintain a suitable remote work environment supporting confidentiality, productivity, and business requirements
- Preferred: three or more years of relevant pharmacy technician experience
- Preferred: experience with Omnicare systems, including OASIS, OmniDX, Rightfax, and Perceptive Content
- Preferred: demonstrated ability to collaborate effectively with peers, leadership, and customers
- Preferred: strong attention to detail and ability to maintain accuracy while meeting production expectations
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility
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