Claims Support Specialist, L1
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Job Description
Claims Support Specialist processing claims for Sonsio’s vehicle protection services. Focused on customer service and claim accuracy in a fast-paced environment.
Responsibilities:
- Process standard claims accurately and within SLA
- Maintain detailed claim documentation, photos, and communication logs
- Provide high-quality customer service to contract holders and repair facilities
- Accurately enter and update customer information, interactions, and case details in the applicable CRM
- Collaborate effectively with other team members, other departments, as well as coordinate customer support efforts and resolve issues
- Achieve claim adjudication, QA, and attendance metrics
- Follow established workflows and escalation processes
- Handle and resolve customer communications in a professional and timely manner.
- Develop and maintain a thorough understanding of the company's products, services, policies, and procedures.
Requirements:
- Minimum 1-2 years of experience in customer service and/ or claims processing, preferably within a claim center environment.
- High School Diploma required, associate or bachelor's degree preferred.
- Proficiency in using Microsoft Office Suite: Outlook, Word, Excel, Teams.
- Ability to efficiently navigate multiple computer systems.
- Excellent verbal and written communication skills.
- Proven ability to convey complex information clearly, accurately, and concisely.
- Strong commitment to providing exceptional customer experiences.
- Demonstrated ability to handle inquiries or issues with professionalism and care.
- Strong time management and multitasking capabilities in a fast-paced environment.
- Effective analytical and problem-solving skills to identify and resolve issues efficiently.
- High level of accuracy and attention to detail in processing claims and documentation.
- Flexible and adaptable to change; able to learn new systems and processes quickly.
- Ability to collaborate effectively with team members and cross-functional departments.
Benefits:
- paid time off
- medical
- dental
- vision
- 401k match (50% on the dollar up to 7% of employee contribution)
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