Client Engagement Manager
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Job Description
Client Engagement Manager coordinating pharmaceutical commercialization projects for EVERSANA, a life sciences services company. Managing requirements, cross-functional teams, schedules, risks, and Salesforce documentation.
Responsibilities:
- Inspect business opportunities and remove organizational barriers
- Identify subject matter experts for operational design and execution
- Partner with Business Development to capture project requirements, scope, and success metrics
- Complete post-win Salesforce documentation
- Mobilize cross-functional teams across CRM, incentive compensation, data, and reporting
- Establish project development strategy, schedules, costs, budgets, and resource needs
- Create execution plans with subject matter experts
- Track project activities, risks, and issues to keep opportunities on schedule and meet customer requirements
- Drive issues to closure or escalate mitigation recommendations to Deployment Solutions management
- Resolve people and team dynamic issues
- Coordinate interdependencies with other program managers
- Schedule and lead status review meetings and formal project reviews
- Support GDM with Statements of Work operational services details
- Demonstrate commitment to diversity, equity, and inclusion
Requirements:
- BA/BS degree or 5+ years of equivalent/relevant experience
- Minimum 3+ years of experience in a client services, operational management, or account manager role
- Preferred: minimum 3+ years of prior Life Sciences Industry-specific experience in field sales administration/operations
- Basic understanding of Life Sciences Commercial operations, including Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs
- Basic understanding of Sales Force Automation, CRM, Reporting/Analytics, Targeting/Alignments, Incentive Compensation, and Data Management
- Excellent oral and written presentation skills
- Strong interpersonal, customer service, and account management skills
- Strong organizational and multitasking skills
- Proficiency in SharePoint, Excel, PowerPoint, and Word
- Fundamental understanding and application of project management principles and skills
- Strong aptitude for automated systems
- Strong analytical skills
- Ability to translate customer needs into technical requirements
- Ability to collaborate and maintain an action-oriented work ethic
- Ability to travel up to 20%
- Ability to work 40 hours per week
Benefits:
- Remote work option
- Competitive salary and benefits
- Reasonable accommodation during the hiring process
- Diversity, equity, and inclusion commitment
- Professional self-development opportunities
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