Senior Customer Success Manager
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Job Description
Senior Customer Success Manager guiding French customers’ DevSecOps adoption at GitLab, an intelligent DevSecOps orchestration platform. Driving retention, expansion, satisfaction, and business outcomes through cross-functional customer partnerships.
Responsibilities:
- Partner with customers to turn desired business outcomes into actionable objectives
- Guide customers on the GitLab platform, best practices, and use cases
- Understand customer journeys and guide future adoption
- Act as the GitLab liaison for questions, issues, and escalations
- Collaborate with Support, Product Management, and other GitLab teams
- Own an assigned book of customers, focusing on adoption, retention, growth, and satisfaction
- Stay knowledgeable and up-to-date on GitLab releases
Requirements:
- Understanding of Git and typical branching strategies
- Knowledge of the software development lifecycle and development pipeline
- Understanding of continuous integration, continuous deployment, and DevSecOps
- Prior Customer Success experience or equivalent history of increasing satisfaction, adoption, and retention
- Experience partnering with customers to define and achieve business outcomes
- Familiarity working with customers of relevant segment sizes
- Exceptional verbal, written, organizational, presentation, and communication skills
- Detail-oriented and analytical
- Project management experience and skills
- Strong technical, analytical, and problem-solving skills
- Alignment with GitLab’s values and willingness to work in accordance with them
- Willingness to travel if needed and comply with the company’s travel policy
- Fluent French
Benefits:
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
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