Client Engagement Manager
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Job Description
Client Engagement Manager leading client projects for AI transformation in critical industries. Seeking experienced individual with strong project management and client engagement skills.
Responsibilities:
- Lead client engagements from initiation through delivery and post-launch support, ensuring measurable outcomes and client satisfaction
- Build trust and confidence with clients by acting as a strategic partner and ensuring effective deployment of solutions
- Facilitate workshops (AI perspective, initiatives, strategy) and translate outcomes into structured plans of action
- Coordinate software design and implementation processes, aligning engineering, AI specialists, and client stakeholders
- Establish and maintain project standards, documentation, and repeatable processes to improve efficiency
- Identify risks, manage dependencies, and ensure timely delivery of milestones
- Provide clear communication and reporting to both clients and internal stakeholders
- Contribute to building AZX’s project management practices as we scale
Requirements:
- 5 to 10+ years of project, program, and/or product management experience leading technology initiatives with mid- to large-size customers
- Domain expertise in one or more critical industries we serve (energy, utilities, real estate, logistics, climate, or infrastructure) with an understanding of their unique data, regulatory, and operational challenges
- Proven track record of delivering custom-built software and data solutions (not just SaaS deployments) with measurable business impact
- Hands-on experience working with or deploying AI, machine learning, or advanced analytics solutions, with the ability to translate between technical and business stakeholders
- Strong technical literacy with the capability to engage deeply with engineers on topics like system architecture, APIs, data pipelines, and ML model deployment while maintaining strategic oversight
- Demonstrated success managing complex, multi-stakeholder initiatives in environments of ambiguity and rapid change
- Familiarity with cloud-native environments (AWS, GCP, or Azure), CI/CD pipelines, and modern software development practices
- Proficiency in project management methodologies and tools (Agile, Kanban, Jira, Asana, etc.), with the judgment to adapt process to the situation
- Excellent communication, facilitation, and problem-solving skills with the proven ability to distill complexity, surface risks, and drive clear decision-making
- Bachelor’s degree in Business, Operations, Critical Industries (Environmental), or similar; advanced degree a plus
Benefits:
- Competitive early-stage startup compensation (based on capabilities, experience, and location)
- Bonus eligibility
- Health insurance with meaningful coverage for dependents
- Flexible paid time off
- Equity
- Fully remote culture with a cluster of teammates in Seattle
- Training and learning opportunities
- Be part of a fast-growing, profitable, mission-driven company with industry leading clients tackling the massive opportunity of AI transformation in critical industries
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