Regional Customer Success Manager – Automotive AI
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Job Description
Automotive AI Dealership Success Manager working with high-value automotive customers. Driving success of dealerships with Podium's AI solutions and fostering strong relationships.
Responsibilities:
- Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products
- Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week
- Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations
- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
- Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
- Proactively anticipate and address potential challenges to ensure a seamless customer experience.
- Develop strong relationships with customers and become a trusted advisor.
- Work cross-functionally to relay product feedback
Requirements:
- Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products
- Demonstrated ability to go above and beyond to maximize retention save %
- Demonstrated experience and success in a customer success or account management role
- Ability to confidently and effectively speak with customers of all levels (including CEO’s, Owners & VPs)
- Ability to provide strategic contributions through proven active involvement in shaping departmental strategies
- Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
- Technically adept and able to grasp complex software concepts quickly
- Scored top 10% in your performance reviews for the past 3 years
- 3+ years Automotive experience
- 5+ years Customer success, consulting, onboarding, or account management experience
- 3+ years B2B software experience
- 4-year degree required
- Consistent over-achievement in past and current positions.
Benefits:
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
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