Client Services Operations Manager
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Job Description
Client Services Operations Manager improving client services operations at Tixr. Managing tools and workflows to drive service excellence and data-driven decision making.
Responsibilities:
- Stand up CS tooling, AI & automation, and workflows (HubSpot, Intercom, Notion, etc.).
- Own tiering & SLA frameworks (design, recertification, reporting).
- Build capacity & coverage models to inform hiring and resource allocation.
- Develop scalable systems and templates for post-event reporting, case studies, and go-to-market enablement.
- Drive data quality and documentation discipline across CS systems.
- Act as the connective tissue between CS, Product, Sales, and Finance.
Requirements:
- 3–6+ years in Client Service Ops, RevOps, BizOps, SalesOps or related operational roles ideally within SaaS or technology-enabled services organizations.
- Deep passion for client experience and service excellence.
- Strong systems thinker with hands-on ownership in HubSpot (or similar CRM), customer engagement tools (e.g. Intercom), and workflow automation platforms.
- Proven ability to translate ambiguous problems into structured processes, playbooks, and measurable outcomes.
- Data-fluent: Advanced Google Sheets/Excel, with exposure to BI platforms (exposure to Amazon Quicksight would be strongly preferred).
- Comfortable working with executives and cross-functional leaders; can craft executive-ready presentations and narratives that influence strategy.
- Builder’s mindset: you can balance tactical quick wins with long-term scalable design.
Benefits:
- Paid Health Benefits ($0 Premiums)
- Dental, Vision, Life plans
- Open Vacation
- 401k (50% match up to 3%)
- Paid Equipment
- Education Stipend
- Paid Holidays & Birthdays Off
- Parental Leave
- Team Offsites / Events
- Ticket hookups!
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