Client Solutions Manager – Major Accounts
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Job Description
Client Success Manager growing Cox Automotive’s Autotrader and Kelley Blue Book dealer accounts. Managing regional relationships, analytics, product optimization, retention, and revenue growth.
Responsibilities:
- Maintain and expand relationships with Cox Automotive’s highest-profile, most complex Automotive L3 Dealer Group clients
- Manage the largest books of business by identifying client needs and providing solutions
- Drive client retention and revenue growth through optimization of Cox Automotive products for Autotrader, KBB.com, and Kelley Blue Book Instant Cash Offer
- Spend the majority of time in the field partnering with current clients
- Provide ongoing analytics, consultation, and support to maximize client ROI from digital media and software products
- Coordinate Cox Automotive expertise related to digital media products and software
- Work with internal partners to identify revenue-growth opportunities and execute account strategies
- Build and grow long-term relationships with dealership and corporate contacts
- Identify rooftop whitespace opportunities and grow revenue with connected strategies
- Monitor and analyze product performance and client business trends
- Interpret reporting and analytics to explain performance, optimization issues, and best practices
- Train customers to use Autotrader and Kelley Blue Book media and software products
- Compile and share relevant customer business and product-performance reports
- Prepare client locations to implement corporate-level product purchases
- Serve as first point of contact for dealer issues and resolve customer concerns and technical issues
- Contribute to strategic account planning and identify account opportunities and risks
- Manage client progress and results according to account strategies
- Minimize churn on new and existing products
- Determine meeting frequency based on account plans and client needs
- Collaborate with team members, customer support, and internal partners to solve problems
- Learn and incorporate new and changing product offerings
- Identify, coordinate, and support product workshops or in-store training
Requirements:
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field
- Alternative: master’s degree and 4 years’ experience; Ph.D. and 1 year of experience; or 10 years’ experience in a related field
- Travel within an assigned sales territory required, up to 75%
- Valid driver’s license required
- Safe driver
- Candidates must live in the DFW Metroplex, West Texas, or Oklahoma City, OK region
- 2+ years working in an Autotrader Client Solutions Manager capacity preferred
- Previous automotive industry experience strongly preferred
- Previous media or advertising experience, preferably digital, preferred
- Knowledge of competitive landscape, rates, and selling points preferred
- Customer Relationship Management system experience preferred
- Previous face-to-face customer experience preferred
- Must currently be authorized to work in the United States for any employer without current or future sponsorship
- No OPT, CPT, STEM/OPT, or visa sponsorship now or in future
- Must clear a pre-employment drug test
- Must comply with Cox’s drug-free workplace policy
Benefits:
- Annual incentive/commission target of $55,000.00
- Competitive salary and bonus/incentive plans
- Pro-sales culture
- Exceptional work-life balance
- Flexible time-off policies and accommodating work schedules
- Comprehensive healthcare benefits, including medical, dental, and vision options
- Generous 401(k) retirement plans with company match
- Inclusive parental leave policies
- Fertility coverage
- Adoption assistance
- Professional development and continuing education opportunities
- Financial wellness/planning resources
- Seven paid holidays
- Up to 160 hours of paid wellness annually for the employee or family members
- Bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Flexible vacation/wellness days and/or PTO
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