Client Success Manager – LatAm
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Job Description
Client Success Manager working with healthcare companies to streamline their onboarding and driving operational projects for growth. Leading projects and managing client relationships to enhance client satisfaction.
Responsibilities:
- Leading cross-functional projects that are leadership’s top priority. The candidate will be working closely with the CEO.
- Driving complex operations projects, including helping new healthcare groups get properly organized in all 50 states.
- Owning relationships with the leaders of the multi-state healthcare companies they support, guiding them through their onboarding with the company.
- Creatively building processes, structures, systems, and automations to help the team work more effectively and reach the next 10x of scale.
- Being the face of the company to different external stakeholders (clients, State Medical Boards, Insurance Payers, Candidates, Physicians).
- Guiding new clients through onboarding, ensuring a seamless start to their journey.
- Managing client communications, including attending meetings, addressing inquiries, and handling calls with professionalism and care.
- Building strong client relationships by fostering trust, delivering a positive experience, and providing proactive, solutions-focused support.
Requirements:
- Excellent written and verbal communication skills in English.
- Operational excellence: The candidate has a very high volume of what they get done on any given day.
- Strong attention to detail and a track record for getting the details right.
- Energy and drive; the candidate has a hunger for self-improvement and wants to be around the most talented teammates who push them to do so. (Kobe said it best.)
- Excited by a fast-paced, startup culture where they will navigate ambiguity and solve big problems, with very high autonomy.
- Talent for identifying process improvement opportunities and creative ways to better structure operations.
- Interest in working in healthcare and helping healthcare innovation flourish.
- Experience in operations, customer success, sales, business operations, or related roles.
- Preference for US hours (e.g., US Eastern Time).
- Commitment to working a single, full-time role with full commitment. They unfortunately won’t be a good fit for candidates looking for a second role in addition to their current role. (They will compensate excellently for this such that it shouldn’t be a concern.)
Benefits:
- Highly competitive salary.
- Compassionate, fun, and mission-driven culture of excellence and innovation. (They help companies bring new life-changing therapies into the world.)
- Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up).
- Work-from-home, remote job, with flexibility.
- Paid holidays and vacation time; paid sick time.
- Healthcare stipend.
- Culture of mentorship, learning, independence, and critical thinking.
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