Clinical Consultant, Professional Services
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Job Description
Clinical Consultant implementing BD Medication Systems Infusion systems for hospitals. Leading clinical workflows, integrations, training, go-live support, and extensive customer travel.
Responsibilities:
- Provide clinical leadership to BD customers implementing interoperability and connectivity products
- Support Project Managers to ensure timely and productive implementations
- Collaborate with hospital clinicians and EMR vendors on policies, procedures, workflows, protocols, resource groups, device education, go-live activities, and post-implementation clinical rounds
- Facilitate conference calls and customer meetings for small to medium hospital systems
- Establish and maintain long-term customer relationships
- Provide team support and product information for BD Medication Systems Infusion products
- Mentor team members on product and process competency
- Manage customer teams, gain consensus, and deliver concise, consistent communication
- Guide customer site assessments and facilitate project design and implementation
- Provide feedback to Business Operations and Field Trainers to improve implementation methodology, tools, and services
- Provide basic HL7 message interpretation and escalate to technical SMEs when appropriate
- Follow up with customers for system assessment, satisfaction, problem solving, and product evaluation
- Develop recommendations to maximize customer benefit from implemented solutions
- Install and support BD Medication Systems Infusion hardware and software solutions
- Influence customer acceptance and utilization in multi-site and complex environments
- Serve as a customer support resource when necessary
Requirements:
- Bachelor's degree required or equivalent experience
- 4-6 years of experience in a related field or equivalent combination of education and experience
- Current active nursing license required
- Valid driver license and at least 21 years old
- Willingness and ability to travel 75-100%, including overnight travel
- Flexible working hours, including some nights and weekends
- Ability to work independently from a home office
- Must lift a minimum of 40 lbs.; position may involve pushing, pulling, stooping, bending and lifting
- Proof of current immunizations and ability to obtain additional facility-appropriate immunizations upon hire
- Acute care hospital experience required, preferably with nursing informatics or leadership experience
- Pediatric, NICU, and Oncology experience highly desired
- Specific knowledge of BD business highly desired
- Knowledge of BD Medication Systems Infusion products
- Expert knowledge of clinical workflow processes, hospital data set/drug library build, clinical system integration, clinical device settings, and interface validation
- Basic HL7 message interpretation and failure resolution
- Experience with BD Medication Systems Infusion implementation methodologies and tools or equivalent industry standards
- Ability to manage complex projects, troubleshoot systems, and support clinical workflow standardization
Benefits:
- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Flexible workplace arrangements for remote or field-based positions
- Learning, growth and development opportunities
- Equal Opportunity Employer
- Workplace accommodations considered pursuant to applicable law
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