VIP Travel Consultant
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Job Description
VIP Travel Consultant managing complex corporate travel reservations for BCD Travel. Providing personalized service and resolving urgent traveler issues across flights, hotels, and ground transportation.
Responsibilities:
- Gestionar solicitudes de viaje recibidas por teléfono, correo electrónico y otros canales.
- Utilizar herramientas y sistemas de BCD Travel para procesar reservas y solicitudes.
- Buscar, reservar y confirmar vuelos, hoteles, transporte terrestre y otros servicios de viaje.
- Garantizar el cumplimiento de las políticas de viaje del cliente.
- Asesorar a los viajeros sobre las mejores opciones disponibles.
- Identificar oportunidades de mejora en procesos operativos y en la experiencia del cliente.
- Resolver incidencias y cambios de último momento de manera rápida y efectiva.
- Tomar decisiones independientes en situaciones de emergencia.
Requirements:
- Amplio conocimiento de la industria de viajes y turismo.
- Experiencia en viajes corporativos y atención a clientes VIP.
- Dominio de sistemas de reservas y herramientas de gestión de viajes.
- Excelente orientación al cliente.
- Comunicación efectiva, tanto oral como escrita.
- Capacidad de análisis y resolución de problemas.
- Habilidad para trabajar bajo presión y gestionar múltiples prioridades.
- Autonomía y toma de decisiones.
- Atención al detalle y precisión en la gestión de reservas.
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