Clinical Service Desk Analyst I
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Job Description
Clinical Service Desk Analyst providing remote EHR support for Banner Health. Supporting providers, nurses, and staff using Cerner Millennium systems.
Responsibilities:
- Provide IT Clinical Application customer support expertise for EHR and related clinical applications
- Answer, log and resolve customer issues and provides supplemental training via a centralized, remote call center structure
- Collaborate closely with other IT Clinical Application, Education, and IT teams to identify, investigate, track, and resolve project, system or application issues ensuring the solution is timely and of acceptable quality
- Maintain up-to-date knowledge of trends and advances in the field of Healthcare IT, as well as new developments in computer hardware and software technology
- Perform Advocate functions to ensure technology solutions support patient care standards and outcomes
- Utilize existing technology in a manner which promotes maintenance of patient safety and confidentiality.
Requirements:
- Minimum of 3 years of Banner Cerner EHR experience (such as a “super user”)
- Excellent communication/troubleshooting skills
- Knowledge and experience equivalent to completion of a bachelor’s degree in computer science or related business discipline or clinical position license or certification in a clinical healthcare setting or at least 2 years working in a clinical environment and/or providing technical support for clinical applications
- Applicable certifications and/or licensures, including but not limited to: RN/LPN; Certified PACS Associate (CPAS); PT/OT; RT; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Associate in Risk Management (ARM); Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC)
Benefits:
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Employee Assistance Program
- Employee wellness program
- Discount Entertainment tickets
- Restaurant/Shopping discounts
- Auto Purchase Plan
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