Clinician Operations Manager
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Job Description
Operations Manager coordinating daily operations for CVS Health. Focusing on process improvements and quality control in a healthcare environment.
Responsibilities:
- Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations
- Manages staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization
- Contributes to the achievement of business objectives and ensures the organization remains competitive in the market
- Analyzes workload patterns, forecasts resource needs, and makes recommendations for adjustments or enhancements
- Monitors operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations
- Identifies opportunities for process improvement within the operations support functions through workflow analyses
- Addresses customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions
- Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality
- Collaborates with cross-functional teams to implement process improvement initiatives and measure the impact of changes
- Facilitates effective communication within the operations support teams and with other stakeholders
- Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction
- Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles
Requirements:
- 5-7 years work experience
- Adept at execution and delivery (planning, delivering, and supporting) skills
- Adept at business intelligence
- Adept at problem solving and decision making skills
- Adept at collaboration and teamwork
- Adept at growth mindset (agility and developing yourself and others) skills
- Post secondary /high school education or specialized training, i.e., technical/vocational programs
Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access and many other benefits depending on eligibility
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