Operations Lead
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Job Description
Operations Lead managing product launches at Hadley Designs. Leading cross-functional teams to ensure timely and quality product execution.
Responsibilities:
- Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality.
- Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs.
- Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations.
- Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution.
- Operations Planning and Management: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule.
- Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers.
- Documentation and Tools Management: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box.
- Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned.
- Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications.
- On-Time Product Launches: Launches consistently delivered on or ahead of schedule.
- Launch Readiness: Ensuring all product initiatives are well-structured with minimal preventable errors at launch.
- Project Visibility: High confidence in project visibility and data accuracy, ensuring leaders have real-time insights into the status of key initiatives.
- Process Efficiency: Demonstrable improvements in process efficiency, leading to smoother launches over time.
Requirements:
- Experienced Operations Manager: You have at least 3 years of experience in operations management, program management, or related roles within fast-paced, cross-functional environments.
- Strong Collaborator: You are comfortable collaborating across all levels of the organization, including close interaction with executives.
- Highly Organized: You possess strong organizational and communication skills, with an ability to manage complex operations and prioritize effectively.
- Tech-Savvy: You are proficient in modern operations management and documentation tools, and you are able to work within existing systems while thoughtfully improving them.
- Adaptable: You thrive in fast-paced environments, are calm under pressure, and can move projects forward even in ambiguous situations.
- Accountable: You are motivated by ownership and accountability and excel at driving team effectiveness and achieving results.
- Detail-Oriented: You pay attention to every detail and understand how small things can impact the bigger picture.
Benefits:
- Central Role: Play a pivotal role in scaling how products are developed and launched at Hadley Designs.
- Collaborative Environment: Work closely with leadership and have a significant influence on execution across teams.
- Growth-Oriented Company: Join a fast-growing, systems-driven e-commerce brand that is revolutionizing early education.
- Remote Flexibility: Enjoy a remote-first work environment with clear expectations and real responsibility.
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