Collections Specialist – Accounts Receivable
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Job Description
Collections Specialist for Accounts Receivable at Vercel. Owning cash application and collections processes while collaborating with global teams.
Responsibilities:
- Own daily cash application and reconciliation, including ACH, wire, and credit card payments.
- Investigate and resolve unapplied or misapplied cash and reconcile bank and Stripe transactions.
- Manage collections efforts, including proactive outreach on overdue invoices and reducing DSO.
- Partner with Sales and Customer Success to resolve billing issues and drive timely payments.
- Handle credit card disputes and chargebacks, including documentation and resolution.
- Monitor and manage account suspensions for delinquent customers.
- Perform bad debt analysis, including identifying at-risk accounts and supporting write-offs.
- Prepare and deliver weekly AR updates to leadership on collections status, aging, and suspensions.
- Support manual billing and invoice generation, ensuring accuracy and completeness.
- Collaborate cross-functionally to improve AR processes and support automation initiatives.
Requirements:
- 3–6 years of experience in Accounts Receivable, Collections, or Order-to-Cash roles.
- Strong hands-on experience with cash application, collections, and reconciliations.
- Experience managing credit card disputes or chargebacks.
- Familiarity with ERP systems such as NetSuite and payment platforms like Stripe.
- Strong Excel skills (e.g., pivot tables, lookups, data analysis).
- Excellent written and verbal communication skills with customer-facing experience.
- Comfortable working in a shift aligned with US time zones.
- High attention to detail and strong problem-solving skills.
- Ability to work independently in a fast-paced, global environment.
Benefits:
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Flexible Time Off.
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
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