Collections Specialist
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Job Description
Collection Specialist managing accounts receivable portfolios for TekniPlex's NA businesses. Ensuring timely payments and enhancing sales growth through effective collection efforts.
Responsibilities:
- Proactively solicits payment of overdue customer accounts/invoices early in the payment cycle.
- Follows up consistently and promptly on customer payment commitments.
- Maintains a permanent record of each call made to the customer, documenting specific details of the conversation as well as the amount and date of expected payments.
- Monitors slow paying accounts and implements corrective actions.
- Determines root causes of customer slow pay and customer disputes working cross functionally to resolve.
- Maintains frequent contact with internal partners providing necessary details to improve portfolio performance.
- Establish, review, update customer credit limits, payment terms, and risk classifications to balance commercial opportunity with financial risk and comply with all internal control/SOX requirements.
- Process credit applications timely to meet internal service-level commitments.
- Track customer payments daily and ensure cash posting and offsets are applied accurately to customer accounts per cash posting guidelines.
- Assists in the negotiation and establishment of electronic payment formats & remittance details supporting auto-cash initiatives.
- Provide collection reports identifying and/or monitoring opportunities to improve AR portfolios.
- Prepare and distribute meaningful customer highlights and summaries to business partners to drive collection results.
- Support unclaimed property reporting and escheatment processes by reviewing aged outstanding items, reconciling accounts, maintaining documentation, and ensuring compliance with state regulatory requirements.
- Other responsibilities and projects as assigned.
Requirements:
- A minimum of 3-7 years collection, credit, finance, accounting or related experience.
- Good negotiation skills including ability to influence and persuade others to achieve desired outcome.
- Easy to approach with excellent inter-personal and communications skills to deal calmly and effectively with customers while maintaining and promoting a positive image of TekniPlex.
- Conducts him/herself professionally and respectfully while holding high ethical standards.
- Strong problem solving and process improvement skills with ability to look beyond the obvious to identify and resolve hidden problems.
- Proactive, self-motivated, results-driven achiever who sets challenging goals supporting company objectives.
- Organized with well-established time management skills able to manage high volume of accounts across varying activities.
- Proficient use of MS Excel, Word, and PowerPoint with strong skills to accurately interpret data.
- Experience with Infor-LN ERP system is a plus.
- This position requires broad training in fields such as business administration, finance, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year degree program or equivalent combination of experience and education. Normally requires three (3) to seven (7) years directly related experience.
Benefits:
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
- Bonuses
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