Credit & Collections Specialist I
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Job Description
Remote Credit and Collections Specialist responsible for reducing aging AR and managing customer outreach. Engage with clients via calls and emails while ensuring compliance with standards.
Responsibilities:
- Follow SOP’s to reduce aging AR >60‑day balances
- Outreach to customers by phone, email, and/or letters
- Handle sensitive information in a confidential manner
- Prepare updates on account resolution for various levels of leadership
- Document all activities and attempts to reduce balances
- Prepare placement packages for outside attorneys for possible litigation
- Communicate via telephone with operations management, physicians, attorneys, and internal customers
- Utilize tools to obtain improved billing information
- Perform research and evaluation of complex projects/assignments to identify and measure financial implications
- Analyze and determine areas for process improvement and education
Requirements:
- High School Diploma or GED or equivalent
- Minimum 1 year of relevant work experience
- 1 year of Prior call center, customer service, collections, or healthcare billing‑related work experience (preferred)
- Proficiency in Microsoft Office products, including but not limited to Excel
- Ability to compile and organize data
- Critical thinking skills
- Basic understanding of medical and computer skills
- Ability to work independently and manage time effectively
- Dedicated, quiet workspace free from distractions
- Internet download speed of at least 50 Mbps
- Equipment must be connected via Ethernet
Benefits:
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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