Collections Specialist – Solar Industry
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Job Description
Collections Specialist responsible for contacting customers regarding payments. Part of a team ensuring customer satisfaction in the solar industry with a focus on problem-solving.
Responsibilities:
- Contact customers with outstanding balances and work with them to remit payment
- Process customer payments and investigate collections issues
- Manage a portfolio of accounts ensuring timely recovery of outstanding balances
- Leverage negotiation and persuasion skills for payment commitments
- De-escalate challenging situations using active listening and problem-solving
- Utilize multiple systems (Salesforce, Zuora, Internal Portal) to identify and resolve issues
- Document and track collections processes and activities accurately
- Enhance customer retention by explaining community solar benefits
- Perform skip tracing to locate hard-to-reach customers
- Deliver empathetic, solution-driven interactions prioritizing customer experience
- Collaborate within the team and share best practices
- Thrive in a fast-paced, goal-oriented environment
- Communicate effectively with other departments for case management
- Meet departmental KPIs, including dollars collected and call volumes
- Manage multiple daily tasks such as calls, inquiries, and Salesforce cases
- Clearly explain community solar benefits to customers
Requirements:
- 3-5+ years of professional experience, in a collection role ideally in a solar industry
- Excellent communication skills, both verbal and written.
- Knowledge of Billing and Collections procedures.
- Experience with skip tracing tools and investigative techniques to contact customers.
- Passion for delivering excellent customer service and retention strategies.
- Proficient in Excel, typing, and computer navigation skills.
- Salesforce or similar CRM system experience required.
- You are self-motivated, self-starting, and self-assured!
- Attention to detail in client-facing communication.
- Ability to work effectively with diverse teams in a collaborative environment.
- Comfortable in working in a dynamic and growing environment.
- Prior customer service or call center experience required
- Accounts Receivable knowledge/experience
- Salesforce or similar CRM system experience required
- Familiarity with Zuora or similar billing systems
Benefits:
- government-mandated contributions and benefits
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