Senior Collections Specialist
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Job Description
Collections Specialist managing accounts for Medline, with responsibilities including reconciliation, assessment of customer issues, and training team members.
Responsibilities:
- Responsible for the reconciliation and collection activity for complex high-profile accounts
- Assess customer's needs and reconcile issues
- Identify and manage Credit Risk
- Responsible for mentoring and coaching the Collections team
- Review and analyze various accounts receivable reports
- Evaluate blocked orders
- Identify and manage credit risk
- Review contracts and confirm applicable terms
- Facilitate conference calls with Sales, customers, and other stakeholders
- Collaborate with Sales for monthly account reviews
- Collect and analyze accounts receivable data
- Train and mentor team members on policies, procedures, and best practices
Requirements:
- High school diploma
- 5+ years of experience in Business-to-Business collections
- At least 1 year experience with large volume and critical account dispute resolution
- Intermediate level skill in Microsoft Excel
- Intermediate level skill in Microsoft Word
- Position requires travel up to 10% of the time for business purposes.
Benefits:
- health insurance
- life and disability
- 401(k) contributions
- paid time off
- access to the Employee Assistance Program
- access to Employee Resource Groups
- access to the Employee Service Corp.
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