Senior Credit & Collections Specialist
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Job Description
Senior Credit & Collections Specialist leading collections processes and relationships with customers at Abnormal AI. Driving operational efficiencies and implementing AI tools for improved finance operations.
Responsibilities:
- Manage the end-to-end collections process, including issuing initial invoices, following up on outstanding balances, and resolving invoice disputes in a timely manner
- Provide post-close audit reporting related to billing and collections activity
- Ensure efficient processing of all collections activities, including updating and maintaining customer payable contact information
- Serve as the subject matter expert to the business on effective collections practices and policies
- Own the AR aging report and produce weekly and monthly collections metrics including DSO, collection rate, and bad debt reserve
- Present collections trends and insights to the Deal Desk Director and Finance leadership, surfacing risks and recommended actions
- Leverage AI tools to automate aging report generation, flag high-risk accounts, and draft executive-ready summaries
- Serve as the primary point of contact for customer billing inquiries, building relationships with customer AP teams to proactively prevent payment delays
- Maintain accurate and up-to-date customer payable contact records, anticipating personnel changes that could disrupt payment workflows
- Use AI-assisted drafting tools to produce timely, professional customer communications that balance collections urgency with relationship preservation
- Manage a formal escalation path for delinquent accounts, coordinating with Sales, Legal, and Customer Success when accounts require executive outreach or collections agency involvement
- Triage and resolve invoice disputes efficiently, documenting root causes and identifying recurring issues to drive upstream process fixes
- Apply AI-powered triage to prioritize dispute queues and surface resolution recommendations based on account history and contract terms
- Manage the bad debt write-off process, including documentation, approval workflows, and coordination with the Controller or VP Finance
- Perform periodic bad debt reserve analysis, ensuring reserve levels appropriately reflect aging trends and collection risk
- Maintain audit-ready write-off records in compliance with internal controls and accounting policy
- Own collections policy and procedure documentation, ensuring all workflows are clearly defined, consistently followed, and updated as processes evolve
- Ensure SOX-relevant collections controls are documented and audit-ready, partnering with the accounting team during internal and external audits
- Build and maintain AI prompt libraries and workflow templates that enable the team to scale collections operations efficiently and consistently
- Leverage AI-powered platforms (e.g., Claude, Abnormal’s internal AI tools) to automate repetitive collections tasks such as invoice follow-up sequencing, customer communication drafting, and dispute triage
- Identify opportunities to integrate AI tooling into the collections workflow, including intelligent prioritization of aging receivables and automated cash application matching
- Partner with the Deal Desk Director and cross-functional stakeholders to evaluate, test, and implement AI-assisted process improvements that reduce manual effort and improve collection cycle times
- Build and maintain prompt libraries, workflow templates, and documentation to scale AI-assisted processes across the team
- Monitor AI-generated outputs for accuracy and compliance, ensuring all automated communications and reporting meet Abnormal’s standards
Requirements:
- 3–5 years of experience in collections, accounts receivable, or a related accounting function
- Demonstrated experience with ERP systems (e.g., NetSuite, Sage Intacct, SaaS Optics) and billing workflows
- Hands-on experience using AI platforms or productivity tools (e.g., Claude or similar) to improve work quality and efficiency; curiosity and eagerness to expand that skill set
- Strong analytical and problem-solving skills with a process improvement mindset
- Excellent written and verbal communication skills; comfortable engaging with customers and internal stakeholders at all levels
- High attention to detail and ability to manage competing priorities in a fast-paced environment
- Experience in a high-growth SaaS or technology company is a plus.
Benefits:
- Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
- In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
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