Collections Specialist
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Job Description
Collections Specialist managing accounts receivable for eDynamic Learning. Collaborating with cross-functional teams while ensuring accurate cash application and customer billing.
Responsibilities:
- Monitor and manage accounts receivable balances; follow up on past-due accounts
- Communicate with customers regarding invoices, payments, discrepancies, and account status
- Post and apply daily cash receipts, including lockbox and other deposits, to the general ledger
- Apply cash receipts accurately and reconcile customer accounts
- Perform day-to-day transactions, including new customer setup, invoicing, tax exemption validation, and cash application
- Review and maintain aged receivables in accordance with company policies; document collection efforts and account notes
- Investigate and resolve billing and payment discrepancies through account reconciliation
- Partner cross-functionally with Sales, Revenue Operations, Customer Success, and Operations to ensure accurate customer data and timely invoicing
- Coordinate with Accounts Payable to process customer refunds when necessary
- Assist with month-end close activities, including journal entries and account reconciliations
- Prepare and support monthly financial reporting packages
- Support audit requests and documentation preparation
- Assist in developing and maintaining standard operating procedures (SOPs) and process documentation
- Maintain accurate financial records in compliance with company policies and accounting standards
- Perform other duties as assigned to support the Accounting team
Requirements:
- Bachelor’s degree in Accounting, Finance, or similar field
- 2+ years of experience in accounting, finance, or customer billing
- Previous experience within accounts receivable or collections preferred
- Oracle NetSuite experience required
- Proficient with Microsoft Excel and other Microsoft Office applications
- Previous experience with Salesforce preferred
Benefits:
- Bonus Eligible
- Benefits
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