Collections Strategy & Operations Manager
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Job Description
Collections Strategy & Operations Manager leading collections function to optimize recovery rates in fintech startup. Shaping vision, strategy, and analytics for a high-impact mission in Mexico.
Responsibilities:
- Test and iterate rapidly on different collections strategies, testing new outreach techniques, incentives, and risk-based approaches.
- Design and implement predictive collections scoring and automation, leveraging segmentation, data analytics, machine learning, and vendors to optimize recovery rates.
- Develop and scale collections outreach models—across digital, automated, and agent-led channels—to maximize efficiency and performance.
- Coordinate and manage relationships with external collection agencies to ensure aligned strategy, consistent performance, and compliance.
- Build and lead a high-performing collections strategy and analytics team, ensuring best-in-class execution and continuous improvement.
- Work cross-functionally with Credit, Data Science, Product, Growth, and Operations teams to refine collections strategy, enhance underwriting insights, and drive innovation.
- Own key collections KPIs, including delinquency rates, recovery efficiency, and overall portfolio performance, ensuring financial targets are met.
- Ensure compliance with all relevant regulatory requirements
Requirements:
- 4+ years of experience in collections strategy, risk analytics, and credit risk management in financial services, preferably in consumer lending fintech.
- Proven expertise in data-driven collections strategies, risk segmentation, and model-driven outreach optimization.
- Deep familiarity with AI-driven collections scoring, automation, and optimization techniques is highly preferred.
- Strong analytical skills; Happy to be hands-on and in the weeds driving analysis themselves.
- Experience working with cross-functional teams and managing complex initiatives in high-growth, fast-scaling environments.
- Excellent verbal and written communication skills, ability to communicate to an executive audience.
- Proficiency in SQL and analytics platforms is a strong plus.
- Experience working with regulatory frameworks and compliance requirements in lending/collections is a plus.
Benefits:
- Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.
- Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.
- Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.
- Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.
- Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)
- Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.
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