Commercial Coordinator – Dental Consulting
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Job Description
Commercial Coordinator overseeing sales operations for a growing dental consulting firm. Responsible for team leadership, process organization, and performance tracking.
Responsibilities:
- Lead and oversee the work of SDRs, Closers and other professionals involved in the commercial funnel;
- Conduct daily and weekly meetings and management rituals covering targets, KPIs, decisions, owners and deadlines;
- Ensure correct use of the CRM, with up-to-date information, next actions recorded and reliable loss reasons;
- Monitor indicators such as response time, contact rate, scheduling, show rate, no-show, conversion, sales cycle, revenue, CAC and forecast;
- Structure and refine scripts, contact cadences, follow-ups and opportunity recovery processes;
- Develop the team through feedback, meeting shadowing, call analysis and sales coaching;
- Improve integration between sales, marketing, finance, contracts, customer success and onboarding;
- Identify bottlenecks and present diagnostics to leadership accompanied by alternatives and recommendations;
- Create predictability in scheduling, commercial capacity and results projection;
- Support the creation and updating of playbooks, targets and commercial processes;
- Progressively reduce the founder's dependence on the team's operational routine.
Requirements:
- Previous experience in commercial/sales leadership or coordination;
- Experience with consultative selling, diagnostic meetings, negotiation, follow-up and closing;
- Experience managing SDRs and Closers;
- Proficiency with CRM, sales KPIs, forecasting, productivity and stage-by-stage funnel conversion metrics;
- Ability to organize processes without over-bureaucratizing operations;
- Direct, mature, respectful and solution-oriented communication;
- Ability to hold team members accountable, provide feedback and develop professionals with different profiles;
- Analytical, organized, ownership-minded, collaborative and results-oriented profile;
- Comfortable working in dynamic, entrepreneurial environments with evolving processes.
Benefits:
- Contract type: PJ (contracted as an independent legal entity);
- Compensation: fixed and variable components, based on experience and seniority.
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