Seasonal PT CX Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Seasonal part-time CX Representative supporting Biologique Recherche’s US luxury skincare customers. Managing omnichannel inquiries, resolutions, tickets, and customer experience insights remotely.
Responsibilities:
- Serve as a liaison and point person for US customer service inquiries
- Guide the customer experience and provide care, solutions, and recommendations across customer touch points
- Manage incoming and outbound customer communications, including calls, emails, and chats
- Ensure timely follow-up and resolution of customer concerns, inquiries, and issues
- Investigate and escalate issues, questions, or concerns as needed
- Maintain and communicate policy, process, service, and technical updates
- Monitor and track key metrics, reporting, order accuracy, response time, and customer satisfaction
- Collaborate with global and domestic stakeholders to ensure a consistent omnichannel experience
- Manage open tickets and concerns, update team members, and assist internal and external customers
- Provide customer feedback and insights and identify trends or process improvements
- Assist with departmental and company initiatives and administration
Requirements:
- 1+ years of experience within customer service and support
- Experience within a CPG company preferred; luxury experience a plus
- Must be able to work weekends
- Proven track record of customer support, resolution, and exemplary customer experience standards
- Strong written and verbal communication skills
- Ability to work cross-functionally across various departments and levels
- Highly autonomous with an ownership mindset
- Ability to act as a departmental point person with little supervision or direction and guidance
- Highly organized with strong attention to detail, rigor, and excellent follow-up and resolution skills
- Proficiency in Microsoft Office, project management systems, customer service platforms, and related technology
- Proven track record as a team player
- Ability to work in a fast-moving and dynamic environment
Benefits:
- Seasonal part-time position
- Remote position
- Opportunity to meet or join the company in office
Similar Jobs
Customer Relationship Representative – Part-Time
Part-time remote Customer Relationship Representative supporting LSAC registrants through phone, email, and chat. Resolving LSAT program inquiries for Secur-Serv, a managed IT, print, and hardware services provider.
Hearing Representative – California Workers' Comp Defense
Hearing Representative managing California workers’ compensation lien defense for employers, insurers, and administrators. Handling WCAB appearances, negotiations, disability ratings, and legal documentation remotely.
Service Representative
Remote part-time Service Representative for Veritas Press, a Christian educational materials provider. Handling customer inquiries, orders, returns, and support across phone, email, and chat.
Virtual Customer Representative
Remote customer service representative supporting Consumer Cellular’s wireless subscribers. Troubleshooting phones, billing, SIM cards, apps, and service issues from a home office.
Virtual Customer Representative
Remote customer representative supporting Consumer Cellular wireless subscribers with phone, billing, and service troubleshooting. Handling customer calls from a quiet Tulsa home office.
Virtual Customer Representative
Remote customer representative supporting Consumer Cellular’s wireless subscribers near Oklahoma City. Handling calls, billing questions, and technical troubleshooting from a home office.
Customer Representative
Remote customer representative supporting Consumer Cellular’s wireless subscribers with billing, device troubleshooting, and service questions. Handling customer calls from a home office in Lexington, Kentucky.
Virtual Customer Representative
Remote customer representative supporting Consumer Cellular’s wireless customers with billing, phones, devices, and service troubleshooting. Handling calls from a home office near Louisville.
Medical Representative – Oncology, Shiga & Eastern Kyoto Area
Oncology Medical Representative driving adoption of Regeneron’s oncology medicines across Shiga and Eastern Kyoto. Building healthcare-provider relationships and executing territory sales plans.
Trial Representative, Workers' Compensation
Trial Representative handling Workers’ Compensation trials, hearings, QME/AME evaluations, and settlements for Los Angeles employees’ rights law firm.
Trial Representative, Workers' Compensation
Trial Representative supporting California workers’ compensation clients at Abramson Labor Group, an employee-rights law firm. Preparing cases, appearing at trials, evaluating QME/AME reports, and negotiating settlements.
Trial Representative, Workers' Compensation
Trial Representative handling Workers’ Compensation trials, hearings, QME evaluations, and settlements for California employees’ rights law firm. Supporting client advocacy across the Los Angeles area.
Trial Representative, Workers' Compensation
Workers’ Compensation Trial Representative handling California trials, hearings, QME/AME evaluations, and settlements. Abramson Labor Group advocates for employees’ rights through employment and workers’ compensation law.
Health Representative
Pfizer field healthcare representative promoting ethical medicines and driving specialist demand across Philippine territories. Planning CME programs, managing KOLs, and achieving sales objectives.
Health Representative
Pfizer Health Representative promoting ethical medicines to specialists across Philippine territories. Driving sales, CME programs, KOL relationships, and territory planning.
Senior Medical Representative
AbbVie medical representative promoting immunology products and medical information to healthcare professionals in China. Gathering market insights and reporting adverse events compliantly.
Vendor Solutions Representative
Vendor Solutions Representative supporting TD SYNNEX’s Caribbean and Central America customers. Configuring technology solutions, preparing quotes, educating partners, and resolving pre-sales issues.
HIV Customer Representative
HIV sales representative managing healthcare professional accounts across Louisiana for Merck. Driving Virology product adoption, customer strategies, and territory growth.
Customer Development Representative, CDR
Customer Development Representative reengaging AssessFirst’s HR-tech clients and former clients. Scheduling qualified meetings and supporting adoption of its talent-management SaaS platform.
Medical Representative, Fixed Term
Medical Representative promoting AbbVie medicines to healthcare professionals in Seoul. Driving territory sales, managing hospital accounts, and providing pharmaceutical product expertise.