Commercial Operations Manager
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Job Description
Commercial Operations Manager strengthening reporting, CRM, forecasting, and governance for Dayshape’s AI-powered resource management platform. Driving cross-functional revenue operations across Sales, Customer Success, Marketing, Finance, and leadership.
Responsibilities:
- Develop and maintain commercial reporting frameworks covering pipeline, bookings, revenue performance, customer metrics, and marketing effectiveness
- Prepare weekly, monthly, and quarterly commercial performance reports for executive leadership
- Coordinate Board reporting packs with accurate, consistent commercial performance narratives
- Analyse trends, identify risks and opportunities, and recommend performance improvements
- Manage and optimise sales processes, workflows, governance, forecasting, pipeline reviews, and reporting
- Ensure CRM data quality and adherence to defined sales stages and processes
- Define KPIs, targets, and performance dashboards with Sales leaders
- Support territory planning, account segmentation, and sales planning
- Establish reporting on customer health, retention, renewals, expansion opportunities, and engagement metrics
- Support Customer Success objectives, performance indicators, lifecycle management, and churn reduction
- Track Marketing campaign performance, lead generation, conversion rates, ROI, and revenue contribution
- Act as administrator and business owner for commercial systems, including CRM and reporting tools
- Automate manual processes, improve operational efficiency, and maintain commercial process documentation
- Drive continuous improvement initiatives across the commercial function
- Coordinate Sales, Customer Success, Marketing, Finance, and senior leadership
- Support strategic initiatives and commercial projects through analysis, planning, and execution
- Facilitate performance reviews and planning cycles
- Ensure alignment of metrics, definitions, and reporting across teams
Requirements:
- Experience in Commercial Operations, Revenue Operations, Sales Operations, Business Operations, or a similar role
- Strong analytical skills and ability to interpret complex datasets and communicate insights clearly
- Experience supporting Sales, Customer Success, and Marketing
- Demonstrable experience preparing executive and Board-level reporting
- Advanced proficiency in spreadsheet modelling and reporting tools
- Experience using CRM platforms such as HubSpot
- Strong project management and organisational skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Confidence communicating new ideas and challenging the status quo
- Experience within a PE-backed SaaS, technology, subscription, or high-growth business environment (bonus)
- Familiarity with Power BI, Tableau, or Looker (bonus)
- Knowledge of revenue forecasting methodologies and commercial planning processes (bonus)
- Experience implementing or optimising commercial systems and processes (bonus)
- Experience using Co-pilot/Claude or other AI platforms (bonus)
- Commercially minded, detail-oriented, proactive, collaborative, resilient, and adaptable approach (bonus)
Benefits:
- At least £1,000 per year to spend on professional and personal development
- 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days
- Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement
- Enhanced family leave policies
- Private health insurance, including dental and vision benefits
- Income protection and death in service cover
- Matched 5% auto-enrolment workplace pension scheme
- Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service
- Volunteering time – up to 20 hours a year to participate in volunteer work
- Regular All Hands meeting for inspiration and over-communication
- Time out of the working week for team socials each month, with a mix of in-person and virtual options
- Genuinely nice, smart people to work with, who are excited about growing our company
- Flexible working hours
- Remote work possibility within the UK
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