Community Engagement Analyst, SNAP Verification
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Job Description
Managing product performance for Community Engagement Verification and SNAP Integrity at Gainwell. Collaborating across teams to ensure client satisfaction and operational success.
Responsibilities:
- Client level accountability for product performance of Community Engagement Verification, SNAP Verification and SNAP Integrity
- Accountable for performance of analytics, technology, vendors, and contact center which will deliver value back to our client
- Coordinate activities necessary to administer the end-to-end process
- Support sales in new CEV and SNAP client pursuits
- Engage in new client implementation activities
- Monitor performance metrics, including client satisfaction, response times, and resolution rates, to ensure targets are met
- Reviews, analyzes, and evaluates business procedures to identify sources of revenue and cost reduction strategies through process improvements, new initiatives, automation, and strategic agendas/oversight
- Implements policies and procedures that will improve day to day operations and maximize company productivity, performance, and service quality
- Ensure compliance and adherence with key client deliverables and contractual Service Level Agreements
- Advanced ability to manage projects with demonstrated knowledge and experience in Medicaid project management techniques, software, and tools
- Interacts with executives and supporting staff
- Supports collaboration and communicates broadly to ensure overall coordination of goals and objectives between internal teams such as Account Management, IT, Implementation, Sales, Product, and other key internal stakeholders.
Requirements:
- BA or five or more years’ experience in Medicaid systems and Payment Integrity industry
- Five or more years’ experience in project management capacity in a matrixed environment
- Five or more years’ experience working collaboratively with multiple organizational departments, including Information Technology
- Ability to present and communicate ideas clearly and persuasively at all levels to both internal and external audience, including executive levels
- Strong leadership, project management, and process optimization skills
- Strong financial acumen with P&L and planning experience
- Ability to set and adhere to structured operating rigor
- Grounded knowledge of Medicaid regulations and HR1.
Benefits:
- generous, flexible vacation policy
- educational assistance
- comprehensive health benefits
- 401(k) employer match
- leadership and technical development academies
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